Gidon Ben Zvi, Author at Lightico

Shift Into High Gear: 6 Reasons You Should Attend AFSA – Vehicle Finance 2019

  • January 15, 2019

The American Financial Services Association (AFSA) Vehicle Finance Conference & Expo 2019 is a prestigious gathering bringing together executives, thought-leaders and innovators in the auto finance industry. The conference will focus on key industry trends, compliance and regulatory activities, as well as best practices. The Who’s Who of Auto Finance Nearly every captive auto finance …

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Auto Lenders Must Adapt to Capture the Enormous Millennial Market

  • January 10, 2019

Many auto lenders are missing the biggest opportunity for growth in auto financing: Millennial buyers. That’s because lenders are using Loan Origination Systems (LOS), customer acquisition techniques and clumsy stipulation/consent processes. These mistakes are causing lenders to miss out on the enormous, and growing loan potential. Millennial Quick Stats: Millennials are responsible for over 28% …

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How to Reduce Auto Loan Application Abandonment

  • January 8, 2019

Auto financing is increasingly becoming commoditized. As a result, relationships and ease of doing business are the two key factors impacting applicant’s selection of a loan provider and loan application abandonment rates. These issues are true of both captive and non-captive lenders. With price no longer the key distinguishing factor, customer service has become the …

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CCW Turns 20! Learn Best Practices and Evaluate Leading CX Solutions

  • January 6, 2019

On January 15-18, the 20th annual Customer Contact Week (CCW) will take place in Nashville. CCW is the world’s largest customer contact event and is an important opportunity for participants to discuss best practices in agent training, emerging call center technologies, key performance metrics, cost reduction solutions and other customer service priorities. If you’re passionate …

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How to Gain the Edge in Loan Origination: Hint – Smartphone!

  • December 26, 2018

Over the last twelve months, 40% of consumers have abandoned bank loan applications. Lenders are lagging behind other sectors of the economy when it comes to length, clear communication of loan steps and approval time. But lenders need to focus on this operational efficiency immediately if they want to boost sales and reduce costs. According …

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