Jake Levant, Author at Lightico

FNOL Process Improvements to Implement Right Now

  • November 14, 2018

As an insurance provider, the FNOL process might be the first direct contact with a policyholder. That first touch can make or break your relationship with the customer. When an asset is lost, stolen, or damaged, the First Notice of Loss (FNOL) report is created and sent to the insurance provider. Sending an FNOL to …


The Customer Experience (CX) Debate: Easy vs Delight

  • October 8, 2018

Companies obsess about touchpoints—both before and after a sale—and strive to create optimal customer experiences with every interaction. But, can a single customer experience define the relationship with a brand? And should it? More pertinent questions are what truly has better ROI over the long term, and which kind of customer engagement also translates to better …


Customer Experience (CX) in Insurance for The “Now” Generation

  • September 20, 2018

The “now” generation expects much from Insurance today: comprehensive choices, efficiency, flexibility, and speed-of-delivery. The global obsession with the digital world means that customer experience in insurance is no longer judged in a vacuum – against other insurance providers, but rather against other digital service providers.  And, accordingly, to compete, insurance companies must focus on …


Is Omnichannel Failing Your Customers & Business?

  • September 17, 2018

Omnichannel experiences are now more than just an opportunity for business–they’re becoming an expectation for consumers. But many companies aren’t doing enough to meet customer needs and provide exceptional experiences. Instead, they’re bouncing customers around between different channels and creating a disjointed customer experience. While they undoubtedly have good intentions here, they’re also missing out. …


Process Insurance Claims Faster After a Natural Disaster

  • September 13, 2018

This past year proved to have the highest insurance losses in history, totaling $135 billion. This staggering figure towered over the past year’s insurance claims and seems to be only the beginning for the global impact natural disasters are having. « Quick Summary » This blog post will take a closer look at how insurers should …


NICE InContact Recognizes Lightico as
“Rising Star”

  • September 6, 2018

At NICE InContact’s 2nd Annual DEVone Partner Conference, where over 100 DEVone partners showcase and demonstrate solutions built for CXone,  Lightico won the “rising star award.” DEVone Partner Award winners, like Lightico, demonstrate innovative and collaborative integrations with NICE inContact CXone to enhance customer experience, as well as a shared vision for CXone. Lightico earned …


9 Customer Renewal Strategies with Workflow Automation

  • September 4, 2018

On-boarding new customers to a subscription service can potentially result in ongoing, consistent revenue, if subscription renewals are managed carefully. Of course, the real profit, comes in the subsequent periods as it’s significantly cheaper to serve an existing client than recruit a new one, companies should focus on customer renewal strategies that make the renewal …


How Insurance Companies Should be Using Automation

  • September 2, 2018

Think of the insurance application process as a series of doors. Once a sales lead provides the information needed to process their information and retain them as a customer, insurance salespeople are dependent on a series of tasks that must be completed in order, and as quickly as possible. « Quick Summary » This blog post …


Lightico: A Credits & Collections Technology Award Winner (Updated)

  • August 20, 2018

[Updated: We won ] Lightico’s customers are no stranger to its merits. Lightico has been shortlisted as a finalist for the Credits and Collections Technology Award.   What is the Credits and Collections Technology Award? These awards were formulated to reward high-achieving technology innovation. This year, the awards will be presented by the UK Credits …


3 Insurance Claim Processing Goals You Might be Missing

  • August 9, 2018

The mere suggestion of filing a claim with insurance is enough to make many consumers cringe with fear. And for good reason: Across healthcare, auto and pretty much every other subset of insurance you can imagine, horror stories abound of companies dragging out processing and leaving their customers in limbo while they wait for their …