Privacy Policy - Lightico

Privacy Policy

Privacy Policy

 

Last updated:  June 11, 2018

 

This Privacy Policy is in addition to and is incorporated into the Terms of Condition agreement of lightico’s Services. It refers to the Services users & end-users.

 

We have created this Privacy Policy because we highly evaluate your Personal Data and information.

Please read it as it includes important information in respect of your Personal Data and information.

1.    Who we are

Lightico Ltd. an Israeli based Company (hereinafter: “The Company”, “We”), develops and operates the Lighticos website: www.lightico.com (hereinafter: “the Website”) and the Lightico’s communication Platform – Software as a Service platform which enables our business customers to connect and manage their call services (i.e. customer support, sales, marketing etc.) (hereinafter: “Lightico”, The Platform”).

 

Lightico empowers call agents to sell faster and service better by bringing key supporting resources; multimedia into the in-call experience. Agents are more effective in selling, servicing and collecting when they enrich their voice calls with in-call collaboration capabilities.

 

2.    Privacy statement

2.1. We take the privacy of your Personal Data seriously. Therefore, we collect, store and process only the necessary data to provide our services and fulfil our obligations by contract with our customers, third parties or by laws & regulations.

 

2.2. This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Data”).

“Non-Personal Data” as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person.

 

2.3. We may also use Non-Personal Data. The limitations and requirements in this Privacy Policy on our gather, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data.

 

  1. Consent

3.1. In order to use our Platform and perform our Services, we may need to collect, store or process data provided by you and/or our customers through The Platform. Therefore, we might receive, collect, store and process personal data that:

3.1.1. you voluntarily provide; and/or

3.1.2. give your consent to collect and process it; and/or

3.1.3. the processing is necessary to meet contractual obligations entered into by you and our customers; and/or

3.1.4. Processing is necessary to comply with legal obligations of our customers; and/or

3.1.5. Processing is for the purposes of legitimate interests pursued by our customers.

 

If you have a reasonable basis to assume or you know that any of the above mentioned is not meet, you requiered to inform us, without due delay, by send us email to: privacy@lightico.com.

 

3.2. Without derogating from the aforesaid, by using Lightico or allowing someone else to use it on your behalf, you are consenting to our collection, use, disclosure, transfer and storage in accordance with this Privacy Policy of any Personal Data and information received by us as a result of such use.

 

3.3. Please be aware that some information may be related to others (for example: referrals to friends etc.), so be sure you are allowed to provide such information.

4.    Personal data that we use

4.1.  Some information may be mandatory provided by you to us, as part of the services, and some information may have collected by us during the services.

The types of data that we may receive, collect, store and process is vary from customer to customer and may include your:

4.1.1. Personal & Contact data: Name, Address, Email address, Phone number, Signature, ID number, IP address, age, gender, country, preferred language; Financial Data; Health and medical data; Location data; cookies etc.

4.1.2. Credentials: We collect passwords, password hints, and similar security information used for authentication and account access;

4.1.3. Customer service: We also collect information you provide to us and the content of messages you send to us, such as service request, feedback and product reviews you write, or questions and information you provide for customer support.

 

4.2. Cookies Policy: Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

The Company use cookies that are required for technical reasons in order for our Website or our Platform to operate, and we refer to these as “essential” or “strictly necessary” cookies.

Our uses of cookies include, but are not limited to: storing your usernames and passwords; analyzing usage of the Services; customizing the Services; and personalizing and delivering advertisements that may be displayed to you. As we adopt additional technologies, we may also gather additional information through other methods.

Many browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the Services.

5.    How we use the personal data

5.1. Any Personal Data we collect is being used in a way that is consistent with this Privacy Policy, and may be used as follows:

5.1.1. Access and Use: Any Personal Data provided to us by you in order to obtain access to any functionality of the Platform may be used by us in order to provide you with access to the needed functionality and to monitor your use of such functionality.

5.1.2. Company’s Business Purposes: Any Personal Data provided to us by you may be used by us in order to help us improve the functionality of the Platform to better understand our users, to protect against, identify or address wrongdoing, to enforce our Terms of Use, and to generally manage the Services and our business.

5.1.3. A Specific Reason: Any Personal Data provided to us by you for a specific reason may be used by us in connection with that specific reason.

5.1.4. Marketing: Any Personal Data provided to us by you may be used by us to contact you in the future for our marketing and advertising purposes, including without limitation to inform you about new services we believe might be of interest to you, and to develop promotional or marketing materials and provide those materials to you.

If by mistake you receive direct marketing without your specific consent and/or wish to opt-out, you requiered to contact your service provider or us at Privacy@lightico.com .

5.1.5. Statistics: Any Personal Data provided to us by you may be used by us for statistic reports containing aggregated information.

5.1.6. Security and Dispute Resolution: We may use Personal data to protect the security of our Platform, to detect and prevent fraud, fishing, identity theft, data leakage, to resolve disputes and enforce our agreements.

5.1.7. Data Retention, Archives: In the interests of the customer, we retain and archive Personal data as long as it necessary to obtain our services, meet with contractual obligations, laws and regulations and subject to our retention policies and this Privacy Policy. Such cases are pre-defined by contract with our customer. Any related data transection is securely controlled by different means of cyber security methods.

5.1.8. Transfer/Share/Disclose Data: We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of the Company to perform certain business-related functions. we may provide them with information, including Personal Data, in connection with their performance of such functions. While we do so we make sure that they will be bound to maintain that Personal Data in accordance with this Privacy Policy.

5.1.9. Cloud Services: We may need to share personal data among our cloud service. For example, assist in protecting and securing our Platform the cloud service admin may need access to personal data to provide those functions. In such cases, the cloud service supplier must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose.

5.1.10. We may need to share some personal data among our development and customer service team. For example, to provide customer service and support or assist in protecting and securing our systems and services our development and customer service team may have access to personal data. In such cases, our personnel must abide by our data privacy and security requirements and policy and are not allowed to use personal data for any other purpose.

By using the Platform or Website and/or accepting this Privacy policy, you are hereby agree and give permission to lightico to do so.

5.1.11. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of the Company (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.

5.1.12. We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.

5.1.12. Other Purposes: If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is processed.

5.2. Non-Personal Data

Since Non-Personal Data cannot be used to identify you in person, we may use such data in any way permitted by law.

6.    How We Store Your Personal Information, transfer your data to 3rd parties and to non EEA countries.

  • As cloud based Platform, We use the Amazon Cloud Services which comply with the GDPR and is ISO 27001, 27017,27018 certified (for AWS full statement see https://aws.amazon.com/blogs/security/all-aws-services-gdpr-ready/).
  • We have no intention to transfer data to third countries. Therefore, we try to store Personal data at the same region where it was collect. However, Personal data may be transfer stored and processed in countries outside the EU or European Economic Area (EEA). Such transfer to third countries may include countries that is not ensures adequate level of data protection laws as required by EU privacy laws. Lightico implement high level of information security technics & technical measures and/or third parties contractual obligations to maintain their Information security level adequate to Lightico level.
    • For Europe customers, We store the collected or received data including its backups at AWS cloud services in UK region.
    • For US customers we store the collected or received data including its backups at Amazon US. AWS is certified under the EU-US Privacy Shiled (For more information see: https://aws.amazon.com/compliance/eu-us-privacy-shield-faq/ ).
    • For Israeli customers we store the collected or received data including its backups at Avnet Cloud Services. Israel is considered by the EU as having adequate data protection law.

7.    Security of personal data

  • We are strongly committed to the protection of your Personal Data and information, and we will take reasonable technical steps, which are accepted in our industry, to keep your Information secured and protect it from loss, misuse or alteration. However, no network, server, database or Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you disclose.
  • If you notice a risk or any security violations, we advise you to report to us on privacy@lightico.com , so we can resolve it as soon as possible.
  • We recommend that you use, disclose and share your Personal Data and information with caution and don’t give out Personal Data and information unless it is necessary, as we cannot guarantee the security of data over the internet and cannot control actions of other users of the Services with whom you choose to share Personal Data and information.

7.4.         Lightico implement legal, technical and organizational information security measures, based on the ISO certification mechanism method of  ISO 27001:2013 – Information Security Management System and ISO 27017:2015 -Information security controls for cloud services and ISO 27018:2014- – Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors. Currently, lightico is ISO 27001 certified.

8.     Accessing, Updating, Correcting , Deleting, restriction of processing, lodge a complaint with a supervisory authority rights.

  • You may have the right to request access to some of your Personal Data being stored by us. You can also ask to correct, update or delete any inaccurate Personal Data that we process about you. All subject to our policies and the applicable laws and regulations. In order to exercise these rights, prior contacting us, you need to contact your service provider. You can contact us at: Privacy@lightico.com
  • Our Platform enable to our customers to view, edit, or delete their/data subject personal data online by their sole decision. Lightico will not have any liability when using these functions and you hereby obligate to use them according the law and regulations. If you cannot access certain personal data directly through our Platform, you can always contact us by email: Privacy@lightico.com. We will respond to requests to access or delete your personal data within 30 days.
  • We may retain your Personal Data for a period is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time due to technical issues or for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
  • You may have the right to restriction of processing if one of the following apply:
    • The accuracy of the personal data is contested by the data subject;
    • The processing is unlawful, and the data subject opposes the erasure of the personal data, and requests the restriction of their use instead;
    • Your service provider no longer needs the personal data for the purposes of the original processing, but the data is required by the data subject for the establishment, exercise or defense of legal claims;
    • The data subject has objected to processing pending the verification whether the legitimate grounds of your service provider override those of the data subject.

If you wish to object the processing, you required to contact your service provider.

  • You may have the right to lodge complaint with a supervisory authority. However, prior doing so, you welcome to contact us by email to privacy@lightico.com in order to solve the issue for the benefit of all parties. Our supervisory authority is the Israeli Data Protection authority.

9.    General

  • This Privacy Policy does not apply to any Personal Data that you provide to another customer, End-user or User through the Platform or Website or through any other means.
  • This Privacy Policy applies only to the Platform and Website. It is not applying to third party’s websites or services which their links may be contain in the Website or Platform. The links from the Website or platform do not imply that we endorse or have reviewed the third-party websites or services. We suggest contacting these third party directly for information on their privacy policies.
  • Children: Our services does not intend to minors (under the age of 18) or children (under the age of 13). We do not knowingly receive Personal Data from minors or children. If you are a minor or a child or collect Personal data from minors or children please do not submit any Personal Data through the Website and Platform without the minor/child’s parental/custodian’s approval. If you have reason to believe that a minor or a child has provided Personal Data to us through the Website or Platform without its parental/custodian’s approval, you required to notify us by email to  Privacy@lightico.com , and we will endeavor to delete that information from our databases.

10.          Change in Terms

The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time (collectively, “Modifications”). Modifications to this Privacy Policy will be posted to the Lightico website with a change to the “Last Updated” date at the

top of this Privacy Policy. Please review this Privacy Policy periodically, and especially before you provide any Personal Data or information. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, your sole remedy is to cease accessing, browsing and otherwise using the Services.

11.          Dispute Resolution.

  • If you have a complaint about Lightico’s privacy practices you should write to us at: Privacy@lightico.com . We will take reasonable steps to work with you to attempt to resolve your complaint.
  • The laws of the State of Israel shall govern this Privacy Policy. Any dispute which may arise in connection with this Privacy Policy shall be brought to the competent court in the Tel-Aviv district, Israel, which shall be granted exclusive jurisdiction