Steven Chiagouris
Managing Vice President
Head of Capital One Auto Navigator, the industry leading Car Buying and Financing Ecosystem. Head of customer servicing for the $70B / 4MM+ customer Auto Finance performing loan portfolio including product management, analytics, and global operations (call center, payment processing, titles management, and credit bureau reporting). Business Risk Officer for Capital One Mortgage with responsibility for identifying, managing, and assuring remediation of operational and compliance risk covering in originations and servicing. Led Capital One's internet and direct mail auto finance business including both purchase and refinance products. Accountability included P&L, strategy, underwriting, marketing, operational design, and compliance.
Sponsors
Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone.
Auto Fin Journal delivers informative and thought provoking content and business intelligence that examine how technological advancements have changed the way automotive and auto finance companies service and communicate with their customers.
Send your Message