LIGHTICO FOR BANKING
Digitalize & Streamline Consumer Banking Processes
Process
Abandon Rate
STREAMLINE COMPLIANCE
Collect and Verify Documents on the Spot
Instantly complete KYC and ID&V procedures required for compliance. Customers can simply take a photo of their ID, documents and stipulations, then send them via a secured mobile channel during a call with an agent. This real-time interaction reduces waiting time, eliminates corporate risk and greatly streamlines verification processes, from days to minutes.
ACCELERATE SALES
Speed up your Application and Signing Processes
Enable your retail and commercial customers to provide documents, complete forms and provide signatures in one call to reduce rework and accelerate processes. Shortened application cycles and reduced touchpoints lower the risk of losing prospects during the origination process and help improve conversion rates.
“Lightico has really changed the game for us in being able to make it more convenient for our customers. We can now collect multiple signatures on new account applications in under two hours - often within 45 minutes - and 90% are fully complete.”
The Secret to Building a Leading Loan Origination Process
Read the WhitepaperSIMPLIFY CUSTOMER EXPERIENCE
Co-View Agreements & Documents
Make it easier for your customers to understand their repayment calculations and view the terms and conditions in real time with shared review, live document sharing, and agent script displacement.
INTEGRATE SEAMLESSLY
Integrate Lightico into your business environment
Make it possible for your customers to initiate and complete loan application processes directly from your LOS, CRM, Mobile App, website, IVR, or call center system. Collaborative, real-time sync ensures your back-end systems are updated to eliminate rework.
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"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.