LIGHTICO FOR BANKING
The AI Platform Banks Trust to Digitize Customer Journeys in Weeks
360% ROI with Lightico
“Lightico provided a comprehensive platform for orchestrating regulated customer journeys, enabling measurable ROI without compromising compliance.”
Digitize Customer Journeys Without Replacing Core Systems
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Digitise FCA-Compliant Mortgage Journeys
End-to-end mortgage journeys with FCA compliance built in
Digitise Regulated Lending & Affordability Journeys
Compliant lending and affordability journeys at scale
Automate Regulatory Evidence & Audit Trails
Automated collection and validation of regulatory evidence with audit-ready trails
Fast, clear, and compliant
customer applications
100% compliance, 100% data integrity, 55% faster turnaround time. Automated workflows leverage capabilities like verifying ID, completing forms and signatures, collecting documents, instant consent on disclosures and T&C’s, to ensure customer processes are completed quickly and compliantly.
Agent initiates Lightico Session
Present form
Customer
Completes
Cycle Completes
Eliminate call center burden and
simplify service requests
Slash call length by 35%, empower self-serve and boost NPS by 20 points. Deliver a seamless, completely digital, end-to-end experience for your customers.
Agent initiates Lightico Session
Identity is validated
Form presented +
filled
Cycle Completes
Automated document collection
integrates with your CRM
Slash turnaround time by 40% with automated workflows. When your CRM identifies missing required documentation, it can communicate with the customer and collect the required documents autonomously through Lightico’s API.
System updates
data
Customer engaged
Data collected
Process completed
AI-POWERED CUSTOMER JOURNEY ORCHESTRATION
Digitise Regulated Journeys End to End
Put an end to slow, fragmented, compliance-heavy customer journeys.
Lightico orchestrates complex banking journeys across mortgages, lending, servicing, and documentation — enabling faster decisions, lower operational effort, and audit-ready compliance by design.
Optimize lending, servicing and compliance with automated workflows
Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.
INTEGRATE SEAMLESSLY
Blend Lightico into your Business Environment
Let customers complete directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers.”
Brian RenfroCMO, SVP Collections
94
%
eSignature Conversion Rate on Extensions
“We chose Lightico because of the ease of use and text message approach. It’s a familiar, but powerful interface.”
Mark MurrayBusiness Systems Liaison
90
%
eSignature Completion Rate
Start Completing at the Speed of Lightico
Instant eSignatures, IDV, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.