LIGHTICO FOR BANKING

Digitize & Streamline Customer-Facing Banking Processes

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360% ROI with Lightico

“We looked at all the solutions out there, and Lightico had a very comprehensive product with a cost-friendly pricing structure.”

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Read the Report

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Fast, clear, and compliant
customer applications

100% compliance, 100% data integrity, 55% faster turnaround time. Automated workflows leverage capabilities like verifying ID, completing forms and signatures, collecting documents, instant consent on disclosures and T&C’s, to ensure customer processes are completed quickly and compliantly.

Agent initiates Lightico Session

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Present form

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Customer
Completes

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Cycle Completes

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Eliminate call center burden and
simplify service requests

Slash call length by 35%, empower self-serve and boost NPS by 20 points. Deliver a seamless, completely digital, end-to-end experience for your customers.

Agent initiates Lightico Session

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Identity is validated

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Form presented +
filled

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Cycle Completes

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Automated document collection
integrates with your CRM

Slash turnaround time by 40% with automated workflows. When your CRM identifies missing required documentation, it can communicate with the customer and collect the required documents autonomously through Lightico’s API.

System updates
data

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Customer engaged

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Data collected

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Process completed

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The Digital Completion Cloud

Digitally Complete Entire Customer Journeys

Put an end to long and painful customer journeys.

From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.

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Optimize lending, servicing and compliance with automated workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

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INTEGRATE SEAMLESSLY

Blend Lightico into your Business Environment

Let customers complete directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.