LIGHTICO FOR BANKING

Digitize & Streamline Customer-Facing Banking Processes

67
%

Faster
Onboarding

25
%

Increased
Completion Rates

60
%

Fewer
touchpoints

Fast, clear, and compliant
customer applications

100% compliance, 100% data integrity, 55% faster turnaround time. Automated workflows leverage capabilities like verifying ID, completing forms and signatures, collecting documents, instant consent on disclosures and T&C’s, to ensure customer processes are completed quickly and compliantly.

Agent initiates Lightico Session

phone

Present form

phone

Customer
Completes

phone

Cycle Completes

phone
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Eliminate call center burden and
simplify service requests

Slash call length by 35%, empower self-serve and boost NPS by 20 points. Deliver a seamless, completely digital, end-to-end experience for your customers.

Agent initiates Lightico Session

phone

Identity is validated

phone

Form presented +
filled

phone

Cycle Completes

phone
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Automated document collection
integrates with your CRM

Slash turnaround time by 40% with automated workflows. When your CRM identifies missing required documentation, it can communicate with the customer and collect the required documents autonomously through Lightico’s API.

System updates
data

phone

Customer engaged

phone

Data collected

phone

Process completed

phone
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The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Consumers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

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Optimize lending, servicing and compliance with automated workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

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INTEGRATE SEAMLESSLY

Blend Lightico into your Business Environment

Let customers complete directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.