Success Management

Lightico’s Consultative Approach Ensures Customers Achieve Optimized Business Results

Contact Sales

Leading brands trust Lightico

“We are proud of our close partnership with Lightico.”

Brian Renfro, CMO, SVP Collections

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Program Management

Launch and Optimize Lightico

Our customer’s success is a core goal across our organization. Our multidisciplinary teams ensure that your KPIs, goals and objectives are met and exceeded. A results-driven service approach ensures that you constantly extract maximum value from Lightico’s capabilities.

Establish KPIs

The program manager works closely with customers to understand the use cases and challenges, then establish the appropriate KPIs to measure the success and ROI of program implementation.

Program Optimization

The Program manager will then establish a plan of implementation and optimization to deliver the required KPI’s to your business.

Ongoing Success

Your dedicated program team will work with you on a consultative level to continuously evaluate and optimize the program for maximum long-term success.

Training Programs

Operational Excellence

To ensure that your teams provide an optimal experience to customers and maximize the full benefits of the solution, Lightico’s training team builds and executes a bespoke training program to facilitate smooth onboarding and ramping of all internal Lightico users (agents, advisors etc).

Train The

Enables contact center training teams

Helps contact center agents use the Lightico solution

Understand some of the essential soft skills needed

Ramp agent performance within a short timeframe

Enables a Contact Center to train new agents or re-train existing agents

Remote Agent

Enables successful implementation of Lightico’s capabilities

Introduces agents to the Lightico solution

Trains agents on the operation of the Lightico’s capabilities

Best practices to ensure optimal performance


Empowers your company’s super users

Get a deeper insight into customizing features

Analyze reports beyond the day-to-day agent experience

Creates mechanisms for continuous improvement

Delivers optimization insights and feedback loops

“Not only do we see results, the Lightico team is so responsive to our needs and provides valuable expert guidance on how to maximize the use of Lightico’s solution to improve business impact.”

Vincent Atalese, Manager of Operations

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Professional Services

Supporting Your Customized Set up

Our expert solution architects, engineers and consultants will work with you to design and implement the most efficient workflows and integrations to help extract maximum value and results for your business use cases.

Workflow Building

Our solution and technical engineers build out customized workflows for your business requirements.


We ensure quick and smooth integration with one of our many existing integration partners if required.

Open API

Lightico’s open APIs make it easy to integrate with any CRM, LOS or other business system with support of our technical team.

Technical Support

Available And Helpful

If you should require additional support, a variety of options are available to our customers to resolve any queries quickly.

24/7 Support

Customers can contact our knowledgeable support team via chat, email or phone through the support page at any time.

Technical Support

Our technical experts are on hand to help resolve any operational queries, questions and additional requirements.

Help Center

Get questions answered instantly via our rich help center packed with user guides, FAQ and instructions.

“Lightico’s technology has made an incredible impact on our operations, bottom line and customers. Our collaboration is anchored in the combination of a strong business relationship and their unparalleled technological capabilities.”

Matthew Way, Head of Operations & Delivery

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.