White-Glove
Success Management
Lightico’s Consultative Approach Ensures Customers Achieve Optimized Business Results
Full Lifecycle Partnership
Lightico’s multidisciplinary team ensures that you are supported with the technology and business partnership to exceed your goals, ensuring you maintain a competitive advantage.
Program
Management
We work closely with you to understand your business goals and implement a solution to help meet and exceed them
Training
Programs
We offer an array of different training programs, reducing the time to realize the impact of our solution
“We are proud of our close partnership with Lightico.”
Brian Renfro, CMO, SVP Collections
Read Their StoryProgram Management
Launch and Optimize Lightico
Our customer’s success is a core goal across our organization. Our multidisciplinary teams ensure that your KPIs, goals and objectives are met and exceeded. A results-driven service approach ensures that you constantly extract maximum value from Lightico’s capabilities.
Establish KPIs
The program manager works closely with customers to understand the use cases and challenges, then establish the appropriate KPIs to measure the success and ROI of program implementation.
Program Optimization
The Program manager will then establish a plan of implementation and optimization to deliver the required KPI’s to your business.
Ongoing Success
Your dedicated program team will work with you on a consultative level to continuously evaluate and optimize the program for maximum long-term success.
Training Programs
Operational Excellence
To ensure that your teams provide an optimal experience to customers and maximize the full benefits of the solution, Lightico’s training team builds and executes a bespoke training program to facilitate smooth onboarding and ramping of all internal Lightico users (agents, advisors etc).
Train The
Trainer
Enables contact center training teams
Helps contact center agents use the Lightico solution
Understand some of the essential soft skills needed
Ramp agent performance within a short timeframe
Enables a Contact Center to train new agents or re-train existing agents
Remote Agent
Training
Enables successful implementation of Lightico’s capabilities
Introduces agents to the Lightico solution
Trains agents on the operation of the Lightico’s capabilities
Best practices to ensure optimal performance
Enterprise
Training
Empowers your company’s super users
Get a deeper insight into customizing features
Analyze reports beyond the day-to-day agent experience
Creates mechanisms for continuous improvement
Delivers optimization insights and feedback loops
“Not only do we see results, the Lightico team is so responsive to our needs and provides valuable expert guidance on how to maximize the use of Lightico’s solution to improve business impact.”
Vincent Atalese, Manager of Operations
Read Their StoryProfessional Services
Supporting Your Customized Set up
Our expert solution architects, engineers and consultants will work with you to design and implement the most efficient workflows and integrations to help extract maximum value and results for your business use cases.
Workflow Building
Our solution and technical engineers build out customized workflows for your business requirements.
Integrations
We ensure quick and smooth integration with one of our many existing integration partners if required.
Open API
Lightico’s open APIs make it easy to integrate with any CRM, LOS or other business system with support of our technical team.
Technical Support
Available And Helpful
If you should require additional support, a variety of options are available to our customers to resolve any queries quickly.
24/7 Support
Team
Customers can contact our knowledgeable support team via chat, email or phone through the support page at any time.
Technical Support
Team
Our technical experts are on hand to help resolve any operational queries, questions and additional requirements.
Help Center
Get questions answered instantly via our rich help center packed with user guides, FAQ and instructions.
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers. Our collaboration is anchored in the combination of a strong business relationship and their unparalleled technological capabilities.”
Matthew Way, Head of Operations & Delivery
Read Their StoryStart Completing at the Speed of Lightico
Instant eSignatures, IDV, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.