One Platform to Power Every Customer Journey
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Cut handle time by 10+ minutes per interaction
Achieve record NPS with frictionless digital experiences
Eliminate risk and manual errors
Trusted by the world's largest enterprises
Leading brands trust Lightico
Real Outcomes. Proven at Scale.
Lightico customers in regulated industries consistently deliver measurable results across operations, service, and sales.
Reduction in Manual Review
First Call Resolution
Mins AHT saved
Reduction in OPEX
Faster Time to Funding
Compliance
ROI
Increased Revenue Per Customer
pts eNPS
Jon Matthews,
Senior Vice President of Customer Experience, GM Financial
With Lightico, compliance and customer experience go hand in hand. Forms are completed accurately the first time, reducing errors and back-and-forth interactions. This not only streamlines compliance but also enhances CX—reflected in our record-high transactional NPS.
Barry Shields,
Head of Sales & Service, Three
We’ve eliminated compliance issues, reduced AHT by 10 minutes while also improving NPS by over 10 points.
José Luis De Mora,
CEO, Santander Consumer Finance
Lightico’s technology as well as the team behind it has enabled Santander Consumer Finance to provide customers with an exceptional digital consumer lending experience