LIGHTICO FOR credit unions
Digitize Processes
& Provide Delightful Member Experiences
Faster Servicing
Member
Lifetime Value
Increased Member
Satisfaction
STREAMLINE SERVICING
Collect and Verify Documents on the Spot
Instantly complete all member procedures with full compliance requirements. Gather documents, complete forms, collect ID & verify information. Members simply take a photo of their ID and documents and send them in easily from their mobile phone. Easy, real-time interaction reduces waiting time, eliminates risk and greatly streamlines verification processes, from days to minutes.
BUILDS LIFETIME VALUE
Speed up Member Application and Signing Processes
Empower your members to complete services easily across all channels. Make it easy for them to grow with your CU through branch and digital channels with easy document, signatures and forms. Shortened application cycles and reduced touchpoints eliminates the risk of losing members stalling during the onboarding process.
PROVIDE DELIGHTFUL MEMBER EXPERIENCE
Co-View Agreements & Documents
Make it easier for your members to understand their benefits and instantly complete banking tasks. Discuss, share and review the terms and conditions in real time with shared review, live document sharing, and agent script displacement.
INTEGRATE SEAMLESSLY
Integrate Lightico into your business environment
Make it possible for your customers to initiate and complete loan application processes directly from your LOS, CRM, mobile app, website, IVR, or call center system. Collaborative, real-time sync ensures your back-end systems are updated to eliminate rework.
The Digital Completion Cloud
The End To End Consumer Journey. Solved.
Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.
Optimize Member Experiences with Automated Workflows
Easily create no-code workflows to fine-tune every step of the member journey for faster time to completion.
INTEGRATE SEAMLESSLY
Blend Lightico into your Business Environment
Let credit union members complete directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers.”
Brian RenfroCMO, SVP Collections
94
%
eSignature Conversion Rate on Extensions
“We chose Lightico because of the ease of use and text message approach. It’s a familiar, but powerful interface.”
Mark MurrayBusiness Systems Liaison
90
%
eSignature Completion Rate
Start Completing at the Speed of Lightico
Instant eSignatures, IDV, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.