LIGHTICO FOR CREDIT UNIONS
Digitalize Processes & Provide Delightful Member Experiences
Collect and Verify Documents on the Spot
Instantly complete all member procedures with full compliance requirements. Gather documents, complete forms, collect ID & verify information. Members simply take a photo of their ID and documents and send them in easily from their mobile phone. Easy, real-time interaction reduces waiting time, eliminates risk and greatly streamlines verification processes, from days to minutes.
BUILDS LIFETIME VALUE
Speed up Member Application and Signing Processes
Empower your members to complete services easily across all channels. Make it easy for them to grow with your CU through branch and digital channels with easy document, signatures and forms. Shortened application cycles and reduced touchpoints eliminates the risk of losing members stalling during the onboarding process.
PROVIDE DELIGHTFUL MEMBER EXPERIENCE
Co-View Agreements & Documents
Make it easier for your members to understand their benefits and banking in realtime. Discuss, share and review the terms and conditions in real time with shared review, live document sharing, and agent script displacement.
Integrate Lightico into your business environment
Make it possible for your customers to initiate and complete loan application processes directly from your LOS, CRM, Mobile App, website, IVR, or call center system. Collaborative, real-time sync ensures your back-end systems are updated to eliminate rework.
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"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.