LIGHTICO FOR credit unions

Digitize Processes
& Provide Delightful Member Experiences

33
%

Faster Servicing

67
%

Member
Lifetime Value

25
%

Increased Member
Satisfaction

STREAMLINE SERVICING

Collect and Verify Documents on the Spot

Instantly complete all member procedures with full compliance requirements. Gather documents, complete forms, collect ID & verify information. Members simply take a photo of their ID and documents and send them in easily from their mobile phone. Easy, real-time interaction reduces waiting time, eliminates risk and greatly streamlines verification processes, from days to minutes.

BUILDS LIFETIME VALUE

Speed up Member Application and Signing Processes

Empower your members to complete services easily across all channels. Make it easy for them to grow with your CU through branch and digital channels with easy document, signatures and forms. Shortened application cycles and reduced touchpoints eliminates the risk of losing members stalling during the onboarding process.

PROVIDE DELIGHTFUL MEMBER EXPERIENCE

Co-View Agreements & Documents

Make it easier for your members to understand their benefits and instantly complete banking tasks. Discuss, share and review the terms and conditions in real time with shared review, live document sharing, and agent script displacement.

INTEGRATE SEAMLESSLY

Integrate Lightico into your business environment

Make it possible for your customers to initiate and complete loan application processes directly from your LOS, CRM, mobile app, website, IVR, or call center system. Collaborative, real-time sync ensures your back-end systems are updated to eliminate rework.

The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

Learn More About Digital Completion Cloud

Optimize Member Experiences with Automated Workflows

Easily create no-code workflows to fine-tune every step of the member journey for faster time to completion.

Learn More

INTEGRATE SEAMLESSLY

Blend Lightico into your Business Environment

Let credit union members complete directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.