LIGHTICO FOR credit unions

Digitize Processes
& Provide Delightful Member Experiences

33
%

Faster Servicing

67
%

Member
Lifetime Value

25
%

Increased Member
Satisfaction

Fast, clear, and compliant
member applications

Deliver a 100% compliant, 100% delightful member experience that is 55% faster. Harness Lightico’s automated workflows to streamline verifying ID, completing forms and signatures, collecting documents, instant consent on disclosures and T&C’s.

Agent initiates Lightico Session

phone

Present form

phone

Member
Completes

phone

Cycle Completes

phone
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Reduce call length and fraudulent
change of detail requests

Your members will love your self-service facilities that slash call center call volume 35% and delight with a 20% NPS boost. Provide a seamless, completely digital, end-to-end experience for your members.

Agent initiates Lightico Session

phone

Identity is validated

phone

Form presented +
filled

phone

Cycle Completes

phone
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Automated document collection
integrates with your CRM

When you are missing required documentation, leverage automated workflows to collect the required documents autonomously through Lightico’s API. With a 40% reduction in turnaround time, your team will be free to serve your members better.

System updates
data

phone

Member engaged

phone

Data collected

phone

Process completed

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The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

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Optimize Member Experiences with Automated Workflows

Easily create no-code workflows to fine-tune every step of the member journey for faster time to completion.

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INTEGRATE SEAMLESSLY

Blend Lightico into your Business Environment

Let credit union members complete directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.