“Client satisfaction has gone up while we’re also saving time internally. Lightico is easily one of the best vendors I deal with.”
Dennis MorrisCOO
97
%
eSign Completion Rate
“Since implementing Lightico’s solution, Platinum’s deal time has been slashed by 4 days and has enabled the services teams to be more efficient.”
Armando HidalgomDirector of Servicing
80
%
Faster Time to Funding
“Since implementing Lightico’s solution, we’ve been able to drastically improve service efficiency. “
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Brian Renfro CMO, SVP Collections
“Since implementing Lightico’s solution, Platinum’s deal time has been slashed by 4 days and has enabled the services teams to be more efficient.”
Watch their video
Armando HidalgomDirector of Servicing
Brian Renfro CMO, SVP Collections
Armando HidalgomDirector of Servicing
Enhance Interactions With Your Customers
Watch The Video
Funding Via Agent
Automated workflows provide a seamless customer experience
Stip Collection
Simplify stip collection for faster turnaround times
Identity Verification Experience
Securely collaborate with your customers
Fast, easy, seamless funding.
From start to finish.
Reduce turnaround time by 90%. A fully compliant, automated workflow for funding via agent. Customer and agent collaborate in a user-friendly Lightico session to complete forms, collect signatures, and any other steps necessary to complete the process.
Agent initiates Lightico Session
Present form
Customer
Completes
Cycle Completes
Speed up Time to Funding by Collecting Stips in Real Time
Customers quickly and easily provide supporting documentation from their smartphones. Reduce call handling time and free your agents to better serve your customers.
Agent initiates Lightico Session
Customer uploads documents
Cycle Completes
Give Your Customers a 100% Secure Experience
Maintain the integrity of customer accounts by requiring customers to validate their identity. Use one-time password, KBA or advanced OCR technology to add additional layers of security. Once your customers’ identity is validated, all communication is 100% encrypted.
Agent initiates Lightico Session
Customer supplies valid ID
Collaborative Session opened
The Digital Completion Cloud
Digitally Complete Entire Customer Journeys
Put an end to long and painful customer journeys.
From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.
Optimize lending, servicing and compliance with automated workflows
Easily create no-code workflows to fine-tune every step of the customer journey and expedite time to completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let customers complete tasks directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your backend stays perfectly updated, eliminating rework.
360% ROI with Lightico
“We looked at all the solutions out there, and Lightico had a very comprehensive product with a cost-friendly pricing structure.”
Start Completing at the Speed of Lightico
Instant eSignatures, IDV, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.