Easily design and adjust automated workflows for entire customer interactions. From initiation to completion.
Speed up customer journeys
Shorten preparation time, eliminate breakpoints, and deliver delightful customer experience.
Remove human error associated with manual documentation processes, T&Cs readouts, and proof collection.
Eliminate change time
Allow business users to modify, test, and publish workflows in real time. No coding or employee training needed as business logic changes.
Measure workflow performance across touchpoints and tweak accordingly to boost results.
Easily design digital workflows
Control entire processes with easy drag-and-drop configuration.
All the tools you need in one place
Combine essential customer-facing tools into your workflows:
Set business logic
From simple conditions to complex functions, design each tailored customer journey.
Integrate into your business systems
Use simple webhooks and rich API extract data from any system and activate external processes directly from the workflow builder.
Get visibility into the KPIs that matter most (completion rates, turnaround time).
Easily optimize and adjust
Tweak workflows without any IT resources or bottlenecks.
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Instant eSignatures, Payments, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.