LIGHTICO FOR Telcos

Digitize & Streamline Customer-Facing Telco Processes

35
%

higher FCR

25
%

reduction in AHT

15
%

Higher NPS

INCREASE ARPU & UPSELL

Showcase Your Products And Promotions

Simplify the customer buying process with in-call media sharing, so you can instantly show devices, accessory options, plans and pricing. Visualization boosts sales completion rates, increases ARPU, reduces return rates, and strengthens customer loyalty.

SIMPLIFY COMPLIANCE

Instant Consent on Terms and Disclosures

Reduce AHT, simplify auditing and improve customer experience by replacing agent scripts with instant acknowledgments of the offer summary and terms & conditions with a single click.

ACCELERATE CONTRACT SIGNUPS AND RENEWALS

Instant eForms, eSignatures & Document Collection

Remove friction when signing up new customers with secure end-to-end contract management. Customers instantly complete their details with smart eForms, real-time approvals, and T&C acceptance with eSignatures.
Shorten agent handling time, reduce paperwork and boost sales with workflow automation and agent script displacement that eliminates back-and-forth and accelerates processes that would typically require several touchpoints.

efficient customer service

Shared Review Simplifies Troubleshooting

Co-review bills and documents with customers in real time to resolve billing issues fast, reduce customer frustration and agent call backs.

The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Consumers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

Learn More About Digital Completion Cloud

Optimize Telesales and Servicing with automated workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

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sync SEAMLESSLY

Integrate Lightico into your Business Environment

Let your customers complete tasks directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.