LIGHTICO FOR Telcos

Digitize & Streamline Customer-Facing Telco Processes

35
%

higher FCR

25
%

reduction in AHT

15
%

Higher NPS

Increase Your ARPU with Lightico’s
Intelligent Workflow Engine

Share product offers, get T&C consent, collect signatures, and even secure payment, all in a single Lightico session. Our 100% compliant workflow process will increase your ARPU by 20% and NPS by 18%, all in a 100% code-free environment. With CRM integration, your agents will be free to onboard more customers.

Agent initiates Lightico Session

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Agent shares product details

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Customer approves T&Cs and eSigns

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Order complete

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Manage and Automate
“Change of Details” Calls

Integrate with your IVR to engage customers in a Lightico session. The entire self-service process is fully automated, enabling the customer to complete the request in real time. Reduce fraudulent requests and free up agents to better serve your customers.

Customer calls

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Identity is validated

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Form presented +
filled

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Cycle Completes

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Simply and Easily
Clarify Billing Questions

Improve your customer experience (and NPS score) by empowering agents and customers to collaborate in a shared review session. Your telco will see a 25% decrease in the propensity to call back, freeing up your agents to better serve your customers.

Customer calls

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Identity is validated via OTP

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Shared review session initiated

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Issue resolved

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Fast, Automated, and Integrated Document Collection

Using a 100% automated workflow, your CRM can initiate a Lightico session via API to collect missing documentation. Customers complete the process in real time, all on their smartphone. Turnaround times are slashed by up to 40% using a system that your customers will love.

System updates data

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Customer engaged

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Data collected

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Process completed

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PCI-compliant Payments in Real Time

Reclaim outstanding payments and increase FCR by 25%, all while integrating Lightico’s secure payment system with your existing CRM.

Agent initiates Lightico Session

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Agent requests payment

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Process completed

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The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Consumers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

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Optimize Telesales and Servicing with automated workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

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sync SEAMLESSLY

Integrate Lightico into your Business Environment

Let your customers complete tasks directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.