Lightico for Telcos

Accelerate sales, reduce call
times and eliminate paperwork.

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35
%
Higher
FCR
25
%
Reduction
in AHT
15
%
Higher
NPS

INCREASE ARPU & UPSELL

Simplify the customer buying process with in-call media sharing, so you can instantly show devices, accessory options, plans and pricing. Visualization boosts sales completion rates, increases ARPU, reduces return rates and strengthens customer loyalty.

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SKIP THE SCRIPTS

Reduce AHT, simplify auditing and improve customer experience by replacing agent scripts with instant acknowledgments of the offer summary and terms & conditions with a single click.

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ACCELERATE CONTRACT SIGNUPS AND RENEWALS

Remove friction from signing up new customers with secure end-to-end contract management. Customers instantly complete their details with smart eForms, real-time approvals and T&C acceptance with eSignatures.
Shorten agent handling time, reduce paperwork and boost sales with workflow automation and agent script displacement that eliminates back-and-forth, removes friction and accelerates processes that would typically require several touchpoints.

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EFFICIENT CUSTOMER SERVICE

Co-review bills and documents with customers in real time to resolve billing issues fast, reduce customer frustration and agent call backs.

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BOOST COMPLIANCE

Collect payment instantly via credit card with mobile-friendly, PCI compliant payment forms that improve completion rates and eliminate all risk.

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INTEGRATE SEAMLESSLY

Initiate and complete end-to-end contract processes directly from your website, IVR, CRM, in-store POS or call center solution. Collaborative, real-time sync ensures that back-end systems stay current.

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