LIGHTICO FOR Telcos
Digitize & Streamline Customer-Facing Telco Processes
higher FCR
reduction in AHT
Higher NPS
INCREASE ARPU & UPSELL
Showcase Your Products And Promotions
Simplify the customer buying process with in-call media sharing, so you can instantly show devices, accessory options, plans and pricing. Visualization boosts sales completion rates, increases ARPU, reduces return rates, and strengthens customer loyalty.
SIMPLIFY COMPLIANCE
Instant Consent on Terms and Disclosures
Reduce AHT, simplify auditing and improve customer experience by replacing agent scripts with instant acknowledgments of the offer summary and terms & conditions with a single click.
ACCELERATE CONTRACT SIGNUPS AND RENEWALS
Instant eForms, eSignatures & Document Collection
Remove friction when signing up new customers with secure end-to-end contract management. Customers instantly complete their details with smart eForms, real-time approvals, and T&C acceptance with eSignatures.
Shorten agent handling time, reduce paperwork and boost sales with workflow automation and agent script displacement that eliminates back-and-forth and accelerates processes that would typically require several touchpoints.
efficient customer service
Shared Review Simplifies Troubleshooting
Co-review bills and documents with customers in real time to resolve billing issues fast, reduce customer frustration and agent call backs.
The Digital Completion Cloud
The End To End Consumer Journey. Solved.
Consumers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.
Optimize Telesales and Servicing with automated workflows
Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let your customers complete tasks directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers.”
Matthew WayHead of Operations & Delivery
10
Mins
Reduction in Call Handle Time
Start Completing at the Speed of Lightico
Instant eSignatures, Payments, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.