Lightico for Telcos
Accelerate sales, reduce call
times and eliminate paperwork.
INCREASE ARPU & UPSELL
Showcase Your Products And Promotions
Simplify the customer buying process with in-call media sharing, so you can instantly show devices, accessory options, plans and pricing. Visualization boosts sales completion rates, increases ARPU, reduces return rates and strengthens customer loyalty.
Instant Consent on Terms and Disclosures
Reduce AHT, simplify auditing and improve customer experience by replacing agent scripts with instant acknowledgments of the offer summary and terms & conditions with a single click.
ACCELERATE CONTRACT SIGNUPS AND RENEWALS
Instant eForms, eSignatures & Document Collection
Remove friction from signing up new customers with secure end-to-end contract management. Customers instantly complete their details with smart eForms, real-time approvals and T&C acceptance with eSignatures.
Shorten agent handling time, reduce paperwork and boost sales with workflow automation and agent script displacement that eliminates back-and-forth, removes friction and accelerates processes that would typically require several touchpoints.
EFFICIENT CUSTOMER SERVICE
Shared Review Simplifies Troubleshooting
Co-review bills and documents with customers in real time to resolve billing issues fast, reduce customer frustration and agent call backs.
Instant Secure Payments
Collect payment instantly via credit card with mobile-friendly, PCI compliant payment forms that improve completion rates and eliminate all risk.
See a Live Demo
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.