LIGHTICO FOR Telcos
Digitize & Streamline Customer-Facing Telco Processes
higher FCR
reduction in AHT
Higher NPS
Enhance Interactions With Your Customer
Acquire Via Agent
Utilize workflows to provide an innovative experience
Change of Details
Route calls to an efficient self-service process to complete the request
Billing Clarification
Customers and agents collaborate in real time to resolve discrepancies
Onboard with Automation
Automate the document collection process with your CRM
Payment Collection
Instantly and securely complete every step in the customer journey
Increase Your ARPU with Lightico’s
Intelligent Workflow Engine
Share product offers, get T&C consent, collect signatures, and even secure payment, all in a single Lightico session. Our 100% compliant workflow process will increase your ARPU by 20% and NPS by 18%, all in a 100% code-free environment. With CRM integration, your agents will be free to onboard more customers.
Agent initiates Lightico Session
Agent shares product details
Customer approves T&Cs and eSigns
Order complete
Manage and Automate
“Change of Details” Calls
Integrate with your IVR to engage customers in a Lightico session. The entire self-service process is fully automated, enabling the customer to complete the request in real time. Reduce fraudulent requests and free up agents to better serve your customers.
Customer calls
Identity is validated
Form presented +
filled
Cycle Completes
Simply and Easily
Clarify Billing Questions
Improve your customer experience (and NPS score) by empowering agents and customers to collaborate in a shared review session. Your telco will see a 25% decrease in the propensity to call back, freeing up your agents to better serve your customers.
Customer calls
Identity is validated via OTP
Shared review session initiated
Issue resolved
Fast, Automated, and Integrated Document Collection
Using a 100% automated workflow, your CRM can initiate a Lightico session via API to collect missing documentation. Customers complete the process in real time, all on their smartphone. Turnaround times are slashed by up to 40% using a system that your customers will love.
System updates data
Customer engaged
Data collected
Process completed
PCI-compliant Payments in Real Time
Reclaim outstanding payments and increase FCR by 25%, all while integrating Lightico’s secure payment system with your existing CRM.
Agent initiates Lightico Session
Agent requests payment
Process completed
The Digital Completion Cloud
The End To End Consumer Journey. Solved.
Consumers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.
Optimize Telesales and Servicing with automated workflows
Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let your customers complete tasks directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers.”
Matthew WayHead of Operations & Delivery
10
Mins
Reduction in Call Handle Time
Start Completing at the Speed of Lightico
Instant eSignatures, Payments, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.