FCR
in AHT
NPS
INCREASE ARPU & UPSELL
Showcase Your Products And Promotions
Simplify the customer buying process with in-call media sharing, so you can instantly show devices, accessory options, plans and pricing. Visualization boosts sales completion rates, increases ARPU, reduces return rates and strengthens customer loyalty.
SKIP THE SCRIPTS
Instant Consent on Terms and Disclosures
Reduce AHT, simplify auditing and improve customer experience by replacing agent scripts with instant acknowledgments of the offer summary and terms & conditions with a single click.
What it Takes To Sell & Service Today's NOW Customer
Read the WhitepaperACCELERATE CONTRACT SIGNUPS AND RENEWALS
Instant eForms, eSignatures & Document Collection
Remove friction from signing up new customers with secure end-to-end contract management. Customers instantly complete their details with smart eForms, real-time approvals and T&C acceptance with eSignatures.
Shorten agent handling time, reduce paperwork and boost sales with workflow automation and agent script displacement that eliminates back-and-forth, removes friction and accelerates processes that would typically require several touchpoints.
EFFICIENT CUSTOMER SERVICE
Co-Viewing & Self Serve Simplifies Troubleshooting
Resolve product servicing and billing issues fast via real-time co-browsing and agent assisted bill reviews that reduce customer frustration and agent call backs.
BOOST COMPLIANCE
Instant Secure Payments
Collect payment instantly via credit card with mobile-friendly, PCI compliant payment forms that improve completion rates and eliminate all risk.
INTEGRATE SEAMLESSLY
Integrate Lightico into your business environment
Initiate and complete end-to-end contract processes directly from your website, IVR, CRM, in-store POS or call center solution. Collaborative, real-time sync ensures that back-end systems stay current.
