LIGHTICO FOR Self-Service

Digitize & Streamline Self-Service Channels

40
%

Higher
completion rates

15
%

higher nps

100
%

compliant

Automate

Customer Processes For Easy Self-Service

Embed customized workflows on your website, app, portal or IVR, so customers can complete sales and service requests quickly, securely, instantly and independently. With Lightico, workflows can be implemented to automate the collection of information, invoices and documents needed for amendments, consent and payouts.

Quickly resolve

Customer service requests

Ensure all service requests are solved efficiently and easily at the customers’ convenience from their chosen channel, anytime. Whether customers need to simply change their address or modify their loan repayments, all related paperwork can be completed simply and securely by customers from their computer or cell phone.

Improve

Sales Efficiency

Boost sales and onboarding efficiency and reduce costs by automating application and onboarding processes via your website, mobile app, portal or IVR. Free up sales staff from administrative burden by automating the collection of forms, signatures, documents and payments from the customer’s chosen channel.

The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

Learn More About Digital Completion Cloud

Optimize Self-Service Tasks with Automated Workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

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sync SEAMLESSLY

Integrate Lightico into your Business Environment

Let customers complete tasks directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.