Lightico for Your Self Serve Channels

Empower customers to complete forms, eSignatures, payments and submit documents directly through your website, mobile app, portal or IVR - anytime.

Automate Customer Processes For Easy Self-Service

Embed customized workflows on your website, app, portal or IVR, so customers can complete sales and service requests quickly, securely, instantly and independently. With Lightico, workflows can be implemented to automate the collection of information, invoices and documents needed for amendments, consent and payouts.

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Common Use Cases

  • Customer Service Requests

    Ensure all service requests are solved efficiently and easily at the customers’ convenience from their chosen channel, anytime. Whether customers need to simply change their address or modify their loan repayments, all related paperwork can be completed simply and securely by customers from their computer or cell phone.

  • Complete Applications & Sales Processes

    Improve sales and onboarding efficiency and reduce costs by automating application and onboarding processes via your website, mobile app, portal or IVR. Free up sales staff from administrative burden by automating the collection of forms, signatures, documents and payments from the customer’s chosen channel.

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40
%
Higher
Completion Rates
15
%
Higher
NPS
100
%
Compliant

Benefits

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Omnichannel

Embed Lightico’s capabilities within all your self-serve customer touchpoints - on your website, IVR, Alexa, POS devices and more so customers complete sales and service processes instantly & independently.

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Integrated

Lightico can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications using our API. The solution can be white-labeled with your brand for a seamless customer experience.

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Anytime, Anywhere

Enable customers to complete, sign and sign forms, provide ID and documents and make payments on any device, at any time, as easily as sending a text message.

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Automated Workflows

Automated dynamic workflows and conditional logic ensure that the correct forms and document requests are sent to the customer based on their purchase or service need to error, reduce non-compliance risk and simplify processes.

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Intuitive

Lightico’s simple and intuitive interface is optimized for any device. Clear instructions and automated workflows ensure an exceptional customer experience.

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Secure & Compliant

All customer data, documents and completed forms are sent and collected via a secure encrypted session and securely stored on CRM with a complete, time-stamped audit trail.

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  • Lightico integrates with most major CRM, websites, payment gateways, LOS and other systems including Salesforce, Microsoft Dynamics, Amdocs, NICE and more.
  • 2-way CRM sync ensures that all data is updated automatically and immediately.
  • Lightico’s intuitive interface ensures that customers can easily understand what to do.
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