LIGHTICO FOR BPOS

Digitize & Streamline Customer Interactions

15
%

Improved
CSAT

33
%

Faster
Sales

67
%

Higher Agent
Satisfaction

DRIVE CRITICAL BUSINESS RESULTS

Boost Efficiency, Be More Competitive

Differentiate your offering by providing an efficient, innovative, and instant customer experience. With Lightico, you can elevate your service standards with in-call digital tools like instant eForms, eSignatures, and product visualizations that make remote interactions seamless.

REDUCE OPERATIONAL COSTS

Eliminate Caller Frustration, Reduce Costs

Resolve complex service requests with in-call collaboration and visualization tools. Use simplified mobile-friendly forms and document collection to deliver a more intuitive customer experience, leading to higher customer satisfaction and expanded service offerings. These robust functions eliminate costly and frustrating callbacks while deepening your business partnerships.

IMPROVE CUSTOMER EXPERIENCE

Give Your Customers a Delightful Experience

In-call digital collaboration and automated workflows create better customer experiences and increase agent satisfaction. And script displacement frees up your agents’ time. High-value tools to manage complex tasks in the first call empower your people to handle higher value technical and sales calls.

Simple, Seamless RollOuts

Frictionless Integration

Incorporate the power of Lightico into your existing systems without hindering your agents’ productivity.

The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

Learn More About Digital Completion Cloud

Optimize Customer Interaction with Automated Workflows

Easily create no-code workflows to fine-tune every step of the customer journey for faster time to completion.

Learn More

sync SEAMLESSLY

Integrate Lightico into your Business Environment

Let customers complete directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.