Lightico for BPOS

Empower your agents to sell faster and simplify customer collaboration.

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15
%
Improved
CSAT
33
%
Faster
Sales
67
%
Higher Agent
Satisfaction

DRIVE CRITICAL BUSINESS RESULTS

Boost Efficiency, Be More Competitive

Differentiate your offering by providing solutions that are efficient and innovative. Harness Lightico in your offering for intuitive, real-time tools that drive efficiency in customer interactions. Elevate your service standards with in-call digital tools like instant eForms, eSignatures, product visualization that deliver meaningful customer experiences.

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REDUCE OPERATIONAL COSTS

Eliminate Caller Frustration, Reduce Costs

Resolve complex service requests with in-call collaboration and visualization tools. Use simplified mobile-friendly forms and document collection to deliver a more intuitive customer experience, leading to higher customer satisfaction and expanded service offerings. These robust functions eliminate costly and frustrating callbacks while deepening your business partnerships.

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IMPROVE CUSTOMER EXPERIENCE

Give Your Customers a Delightful Experience

In-call digital collaboration and automated workflows create better customer experiences and increase agent satisfaction. And script displacement frees up your agents’ time. High-value tools to manage complex tasks in the first call empower your people to handle higher value technical and sales calls.

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Simple, Seamless Roll Outs

Incorporate the power of Lightico with your existing systems without hindering your agents productivity.

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