Lightico for BPOS
Empower your agents to sell faster and simplify customer collaboration.
DRIVE CRITICAL BUSINESS RESULTS
Boost Efficiency, Be More Competitive
Differentiate your offering by providing solutions that are efficient and innovative. Harness Lightico in your offering for intuitive, real-time tools that drive efficiency in customer interactions. Elevate your service standards with in-call digital tools like instant eForms, eSignatures, product visualization that deliver meaningful customer experiences.
REDUCE OPERATIONAL COSTS
Eliminate Caller Frustration, Reduce Costs
Resolve complex service requests with in-call collaboration and visualization tools. Use simplified mobile-friendly forms and document collection to deliver a more intuitive customer experience, leading to higher customer satisfaction and expanded service offerings. These robust functions eliminate costly and frustrating callbacks while deepening your business partnerships.
IMPROVE CUSTOMER EXPERIENCE
Give Your Customers a Delightful Experience
In-call digital collaboration and automated workflows create better customer experiences and increase agent satisfaction. And script displacement frees up your agents’ time. High-value tools to manage complex tasks in the first call empower your people to handle higher value technical and sales calls.
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"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.