Instant Consent on Terms and Disclosures

In-call Acceptance On Terms In One Click.

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Replace Tedious Script Reading with Digital Clickwrap

Remove the risk of agent errors, simplify auditing and improve customer experience by replacing agent scripts with instant, in-call legal acknowledgments of the terms & conditions from any mobile device.

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Features & Benefits

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Digital Transformation of Scripts

Avoid tedious, error-prone script reading by sending T&C's digitally to customers via a text message for them to accept with a simple click - improving completion rates and eliminating the legal risk of non-compliance.

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Agent Guided Clickwrap

Collect consent and acknowledgments on terms in real time, while the agent has the customer on the phone. Ensure customers fully understand and correctly accept terms with agent-guided directions of what to accept and how leading to higher completion rates.

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Anywhere

Improve customer experience with clear, easy and intuitive terms and acceptance display from wherever the customer is on any mobile device.

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Workflow-Based

Automated, dynamic workflows ensure that the correct terms, disclosures and privacy policies are sent to the customer to avoid human error, reduce non-compliance risk and simplify agent processes.

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Integrated

Lightico’s instant consent solution can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications, so digital consent and acceptance can be synced and centrally stored with a complete audit trail.

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Secure

Agreed terms are locked and stored securely on CRM and backend systems with a full, time-stamped audit trail.

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How Instant Digital Consent
Impacts Your Business

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Accelerate Time to Agreement
with Instant Consent

Lightico speeds up time to agreement by making it simple for customers to instantly approve T&Cs, privacy policies and disclosures with a single click, from any mobile device. This simplicity and speed of approval, streamlines compliance processes, eliminates legal risk, slashes cycle times and generates higher approval rates.

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Improve Completion
Rates

Remove the frustration of clunky processes and deliver the speed and convenience that your customers expect. Customers no longer need to listen to lengthy scripts or pre-recorded messages, wait for emails or be redirected to websites and portals. They can simply acknowledge and approve in one click.

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Simplify Compliance &
Reduce Risk

Agents will no longer have to manually select the appropriate terms and disclosures and read them out word-for-word. With Lightico the appropriate documents are automatically selected based on the workflow and sent to the customer’s mobile device in-call for instant acknowledgment.

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