Replace Tedious Script Reading with Digital Clickwrap
Remove the risk of agent errors, simplify auditing and improve customer experience by replacing agent scripts with instant, in-call legal acknowledgments of the terms & conditions from any mobile device.
Features & Benefits
Digital Transformation of Scripts
Avoid tedious, error-prone script reading by sending T&C's digitally to customers via a text message for them to accept with a simple click - improving completion rates and eliminating the legal risk of non-compliance.See it in Action
Agent Guided Clickwrap
Collect consent and acknowledgments on terms in real time, while the agent has the customer on the phone. Ensure customers fully understand and correctly accept terms with agent-guided directions of what to accept and how leading to higher completion rates.See it in Action
Improve customer experience with clear, easy and intuitive terms and acceptance display from wherever the customer is on any mobile device.See it in Action
Automated, dynamic workflows ensure that the correct terms, disclosures and privacy policies are sent to the customer to avoid human error, reduce non-compliance risk and simplify agent processes.See it in Action
Lightico’s instant consent solution can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications, so digital consent and acceptance can be synced and centrally stored with a complete audit trail.See it in Action
Agreed terms are locked and stored securely on CRM and backend systems with a full, time-stamped audit trail.See it in Action
How Instant Digital Consent
Impacts Your Business
Accelerate Time to Agreement
with Instant Consent
Lightico speeds up time to agreement by making it simple for customers to instantly approve T&Cs, privacy policies and disclosures with a single click, from any mobile device. This simplicity and speed of approval, streamlines compliance processes, eliminates legal risk, slashes cycle times and generates higher approval rates.
Remove the frustration of clunky processes and deliver the speed and convenience that your customers expect. Customers no longer need to listen to lengthy scripts or pre-recorded messages, wait for emails or be redirected to websites and portals. They can simply acknowledge and approve in one click.
Simplify Compliance &
Agents will no longer have to manually select the appropriate terms and disclosures and read them out word-for-word. With Lightico the appropriate documents are automatically selected based on the workflow and sent to the customer’s mobile device in-call for instant acknowledgment.
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"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.