Lightico for Your Contact Centers
Empower your agents with real-time collaboration tools to sell and serve customers efficiently, securely and remotely.
Complete Sales & Service Processes in One Call
Enable your agents to sell more and service more efficiently by completing forms, eSignatures, ID verification and payments in real time.
Common Use Cases
Accelerate sales, improve conversion and reduce abandonment with instant eSignatures, eForms, document collection, image sharing, digital consent on T&Cs, visual cart and secure payment capabilities – all of which can be completed on a call in real-time. Breeze through compliance requirements – no scripts, after-call emailing, chasing or IVRs.
Resolve customer requests and queries efficiently and smoothly on the first call whether it’s simply changing customer details or enabling loan modifications with mobile eForms or resolving billing disputes with real-time shared review capabilities.
Time to Funding
Time to Collect Stips
Accelerated Sales & Service Cycles
Effortless agent-guided sales and service processes shortens cycle times, reduces customer touchpoints and lowers the risk of losing customers during the process.See it in Action
Reduced Call Times
Lightico's customers have seen AHT drop by an average of 33% thanks to agent and customer efficiencies.See it in Action
Improved First Call Resolution
Real-time, in-channel, collaboration ensures all sales and service queries are resolved quickly.See it in Action
Higher Conversion Rates & Increased Sales
Agent-customer collaboration improves the Lightico’s customers have seen their conversion rates improve by up to 25% and cancellations drop by more than 30%.See it in Action
Boost Agent Satisfaction & Retention
Eliminate friction in customer calls and enable your teams to work faster, beat their targets and provide the very best service.See it in Action
Higher Customer Satisfaction
Agent-customer collaboration improves the overall experience, giving customers confidence in the brand.See it in Action
Integrated into Your
Contact Center Software
- Lightico integrates with most major contact center agent toolbars and CRM including Salesforce, Genesys, NICEinContact, Talkdesk and more.
- Agents can launch a Lightico session directly from their toolbar or CRM without requiring any additional logins or windows.
- 2-way CRM sync ensures that all data is updated immediately.
- Lightico’s user-friendly interface can also be used as a standalone tool.
Streamline Every Customer Touchpoint
Schedule Your Live Demo
Instant eSignatures, Payments, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.