Lightico for Contact Centers

Digitize & Streamline Contact Center Calls


Higher FCR


Reduced AHT


Improved NPS


Sales & Service Processes in One Call

Enable your agents to sell more and service more efficiently by completing forms, eSignatures, ID verification and payments in real time.

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Accelerate sales with instant eSignatures, eForms, image sharing, digital consent on T&Cs, and payments — all of which can be completed on a call in real-time. No scripts, after-call emailing, chasing, or IVRs.


Customer Service Requests

Resolve customer queries efficiently and smoothly on the first call whether it’s simply changing customer details or enabling loan modifications with mobile eForms or resolving billing disputes with real-time shared review capabilities.

The Digital Completion Cloud

Digitally Complete Entire Customer Journeys

Put an end to long and painful customer journeys.

From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.

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Optimize Customer Interactions with Automated Workflows

Easily create no-code workflows to fine-tune every step of the customer journey for faster time to completion.

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Integrate Lightico into your Business Environment

Let customers complete directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.