Smart Mobile eForms

Get all forms completed in real-time and error-free

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Intuitive, Mobile-Optimized Electronic Forms

Lightico’s eForms are designed to boost digital document completion rates and eliminate rework. Stop the pinch and zoom frustrations and provide the very best customer experience by delivering intuitive mobile-optimized electronic forms straight to customers’ cell phones via a text message. Ensure that only required fields are presented, so customers can complete their missing details effortlessly with full data integrity.

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Easy No-Code
Form Building

Dynamically build electronic forms tailored for any use case with our simple click form creation – no coding required. Use conditional logic to show relevant options based on customer responses.

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The Power of Conditional Logic

Easier to complete  Conditional logic ensures only relevant fields are shown making eForms easier to understand and complete.

Shortened eForms  Fields are reduced to only those relevant for the workflow.

Personalized  Display tailored fields, messages, and formats according to the customers’ needs.

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Features & Benefits

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Digital Transformation of Forms

Lightico’s platform transforms the fields in your existing paper and PDF forms into smart fields. These smart fields are delivered to the customer via an easy-to-fill mobile eForm which can be completed in seconds with auto-fill functions. Existing customer information can be pre-populated so that only missing and required information needs to be completed by the customer.

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Agent Guided Completion

In-call form completion ensures that customers get the agent guidance they need to complete the forms. This removes any customer confusion, errors, reduces after-call work, and boosts first-time completion rates.

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Anywhere

Lightico eForms allow your customers to share information effortlessly straight from their mobile device, wherever they are. By sparing customers the inconvenience of email, snail mail, or in-person visits, forms are completed faster, eliminating chasing and rework.

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Easy to Complete

Conditional logic ensures a smooth use experience as forms are easier to understand and fill, showing only relevant fields.

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Shorter Forms

Removes fields that were completed elsewhere or not relevant for the workflow.

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Personalized Experience

Conditional logic displays tailored fields, messages and formats to make the customer experience personal.

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Workflow-Based

Automated dynamic workflows ensure that the correct forms are sent to the customer based on their purchase or service need to avoid human error, reduce non-compliance risk and simplify agent processes.

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Omnichannel Self-Serve

Lightico’s eForms can also be integrated within all your customer touchpoints. Use eForms in your call center, website, IVR, Alexa or in-store POS device so customers can complete and sign forms instantly & independently.

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Integrated With Your Existing Systems

Lightico’s eForm solution can be easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications, so information can be pre-populated in the form fields and centrally stored with a complete audit trail.

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How Lightico’s eForm Solution
Can Impact Your Business

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Accelerate Sales &
Service Cycle Times

Instant form-filling shortens cycle times and reduces customer touchpoints. By making it easy and convenient for customers to fill and sign forms, businesses lower the risk of errors and losing prospects during sales processes, increasing close rates, and removing customer frustration.

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Improve NPS and
Simplify Onboarding

Remove the frustration of cumbersome paper and PDF forms that often slow down onboarding processes. Deliver the ease and convenience that your customers expect. With Lightico’s smart eForms, your customers will no longer need to print forms, fill endless amounts of information, scan and send back via email or snail mail - they can effortlessly complete the required information on-the-go on their favorite device.

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Reduce Errors and
Aftercall Work

Due to the volume of customer information required on forms, PDF and paper forms can often contain mistakes or incomplete fields due to customer confusion. These errors require chasing customers to obtain missing information. With Lightico’s smart eForms, customers complete their information correctly the first time. Fields can be auto-filled, mandatory fields are easily identified to reduce errors and agents can guide customers in real-time to complete forms correctly.

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Lightico eForm FAQ

What are smart eForms?

Smart eForms are electronic forms that allow your business to customize the experience for your users with the help of conditional logic and workflow automation.

What makes Lightico’s eForms smart?

Lightico’s eForms are smart because they conditional logic and workflow automation. But it doesn’t stop there. Then we map that information

Can I collect digital eSignatures on smart eForms?

Yes, using Lightico’s solution, you can collect both customer information, esignatures and consent in one step.