Smart Digital Forms

PDFs are clunky and hard to fill out. Mobile-native HTML ensures effortless and error-free forms.

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5-star Rating by Enterprise Customers



Completion Rate


Data Integrity



Form Fill Time

How Smart Forms Work

Customer recieves a text message with a link to complete the eForm.


Customer fills in their information. Fields appear based on conditional logic.


Customer reviews, signs, and submits the completed eForm.


Born For Mobile Completion

Go from clunky PDF and paper forms to effortless, dynamic eForms.

Start Completing

At the Speed of Lightico

“A user-friendly way to handle the heavy lifting of getting your contracts sorted!”


The Digital Completion Cloud

Digitally Complete Entire Customer Journeys

Put an end to long and painful customer journeys.

From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.

Learn More About Digital Completion Cloud

Build eForms into

Your Completion

Combine eForms with other completion capabilities to create the perfect workflow for any business logic. Automated processes, completely code-free.

Explore Automated Workflows

Fast eForms. More Completion.

Digitally transformed

Transform the fields in your existing paper and PDF forms into smart fields. These smart fields are delivered to the customer via an easy-to-fill mobile eForm which can be completed in seconds with auto-fill functions.

Agent-Guided Completion

In-call form completion ensures that customers get the agent guidance they need to complete the forms.


Lightico eForms allow your customers to share information effortlessly straight from their mobile device, wherever they are.

Easy to Complete

Conditional logic ensures a smooth use experience as forms are easier to understand and fill, showing only relevant fields.

Shorter Forms

Smart eForms hide fields that were completed elsewhere or are not relevant for the workflow.

Personalized Experience

Conditional logic displays tailored fields, messages and formats to make the customer experience personal.


Automated dynamic workflows ensure that the correct forms are sent to the customer based on their purchase or service need to avoid human error, reduce non-compliance risk and simplify agent processes.

Omnichannel Self-Serve

eForms can also be integrated within all your customer touchpoints. Use eForms in your call center, website, IVR, Alexa or in-store POS device so customers can complete and sign forms instantly & independently.

Integrated With Your Existing Systems

Lightico’s eForm solution can be easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications, so information can be pre-populated in the form fields and centrally stored with a complete audit trail.

More eForm Resources

"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.