Smart Mobile eForms

Get all forms completed in real-time and error-free

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Replace PDF & Paper Forms
with Effortless, Intuitive eForms

User-friendly eForms provide your customers with an intuitive interface so they can complete all the required information correctly the first time, eliminating rework and chasing.

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Features & Benefits

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Digital Transformation of Forms

Transform the fields in your existing paper and PDF forms into smart fields which are delivered to the customer via an easy-to-fill mobile eForm. Existing customer information can be pre-populated from CRM or by an agent, so that only missing information needs to be completed by the customer.

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Anywhere

With Lightico, your customers complete eForms effortlessly straight from their mobile device, wherever they are. By sparing customers the inconvenience of email, snail mail or in-person visits, forms are completed faster- eliminating chasing and rework.

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Synced with Your CRM

Lightico’s eForm solution can be easily integrated into your existing CRM. Two-way data sync ensures that customer information pre-populates form fields and new data collected from customers automatically updates, syncs and enriches customer records. Completed forms are securely stored on CRM with a complete audit trail.

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Agent Guided Completion

In-call form completion ensures that customers get the agent guidance they need to complete the forms. This removes any customer confusion, errors, reduces after-call work and boosts first time completion rates.

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Omnichannel Self-Serve

Lightico’s eForms can also be integrated within all your customer touchpoints. Use eForms in your call center, website, IVR, Alexa or in-store POS device so customers complete forms instantly & independently.

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Workflow-Based

Automated dynamic workflows ensure that the correct forms are sent to the customer based on their purchase or service need to avoid human error, reduce non-compliance risk and simplify agent processes.

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How Lightico’s eForm Solution
Can Impact Your Business

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Accelerate Sales &
Service Cycle Times

Instant form-filling shortens cycle times and reduces customer touchpoints. By making it easy and convenient for customers to fill and sign forms, businesses lower the risk of errors and losing prospects during sales processes, increasing close rates and removing customer frustration.

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Improve NPS and
Simplify Onboarding

Remove the frustration of cumbersome paper and PDF forms that often slow down onboarding processes. Deliver the ease and convenience that your customers expect. With Lightico’s smart eForms, your customers will no longer need to print forms, fill endless amounts of information, scan and send back via email or snail mail - they can effortlessly complete the required information on-the-go on their favorite device.

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Reduce Errors and
Aftercall Work

Due to the volume of customer information required on forms, PDF and paper forms can often contain mistakes or incomplete fields due to the customer confusion. These errors requires chasing customers to obtain missing information. With Lightico’s smart eForms, customers complete their information correctly the first time. Fields can be auto-filled, mandatory fields are easily identified to reduce errors and agents can guide customers in real time to complete forms correctly.

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