How It Works
In-call media sharing allows agents to share product images, videos and information with customers while speaking with them on a call via a secure collaboration room on the customer’s cell phone.
Expedite the customer buying process with in-call media sharing, so agents can instantly show products, accessories, plans and pricing. Visualization boosts sales completion rates, increases deal size, reduces return rates and strengthens customer loyalty.
Simplify and Expedite Returns & Customer Service
Simplify returns processes and clarify any disputes by enabling customers to share photo and video evidence of damaged goods or incorrect items while on the phone with the retailer.
Share detailed information and product images and videos to help clarify customer queries, speed sales and reduce post-sale cancellations.
Customers can easily view product information and decide on product options quickly instead of being diverted to websites, portals and catalogs.See it in Action
Visuals help contact center agents enthuse customers and encourage sales of accessories, upgrades and additional items.See it in Action
Reduced Cancellations and Returns
Customers are less likely to regret their purchase due to misunderstandings and incorrect items being ordered.See it in Action
Higher Customer Satisfaction
Agent-customer collaboration improves the overall experience, giving customers confidence in the brand.See it in Action
Simplify business for everyone, for millenials who are used to doing everything from their cell phones and for the elderly who may need additional visual assistance on in-call.See it in Action
Lightico’s solution can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications through open APIs.See it in Action
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"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.