Media Sharing

Accelerate Deals and Increase Upsell with Real-Time Media Sharing

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How It Works

In-call media sharing allows agents to share product images, videos and information with customers while speaking with them on a call via a secure collaboration room on the customer’s cell phone.

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Use Cases

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Boost Telesales
Sales Rates

Expedite the customer buying process with in-call media sharing, so agents can instantly show products, accessories, plans and pricing. Visualization boosts sales completion rates, increases deal size, reduces return rates and strengthens customer loyalty.

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Simplify and Expedite Returns & Customer Service

Simplify returns processes and clarify any disputes by enabling customers to share photo and video evidence of damaged goods or incorrect items while on the phone with the retailer.

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Avoid Customer
Misunderstandings

Share detailed information and product images and videos to help clarify customer queries, speed sales and reduce post-sale cancellations.

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Benefits

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Accelerated Sales

Customers can easily view product information and decide on product options quickly instead of being diverted to websites, portals and catalogs.

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Increase Upsells

Visuals help contact center agents enthuse customers and encourage sales of accessories, upgrades and additional items.

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Reduced Cancellations and Returns

Customers are less likely to regret their purchase due to misunderstandings and incorrect items being ordered.

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Higher Customer Satisfaction

Agent-customer collaboration improves the overall experience, giving customers confidence in the brand.

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Accessible

Simplify business for everyone, for millenials who are used to doing everything from their cell phones and for the elderly who may need additional visual assistance on in-call.

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Easily Integrated

Lightico’s solution can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications through open APIs.

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See Other Lightico Products:

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