LIGHTICO FOR Insurance

Digitize & Streamline Customer-Facing Insurance Processes

85
%

Less time
to settle a claim

60
%

reduced touchpoints
per policy

15
%

Increased
customer satisfaction

Boost Policy Sales with Lightico’s Intelligent Workflow Engine

Empower your agents to share policy details and complete all the steps in the process in real time.

Agent initiates Lightico Session

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Agent presents policy offer

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Customer approved T&Cs

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Cycle Completes

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Manage and Automate “Change of Details” Calls

Integrate with your IVR to engage customers in a Lightico session. The entire self-service process is fully automated, enabling the customer to complete the request in real time. Free up agents to better serve your customers.

Agent initiates Lightico Session

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Identity is validated

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Form presented + filled

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Cycle Completes

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A Fast and Easy Claims Filing Process Your Customers Will Love

Empower customers to file a claim, including required documents and pictures, in real time using only their smartphones. With a 33% decrease in claims processing time, your agents will be free to better serve your customers.

Agent initiates Lightico Session

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Identity is validated via OTP

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Customer fills out claim form

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Customer submits photos / docs

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Claim submitted

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Reduce Turnaround Time Using Automated Workflows

Using a 100% automated workflow, your CRM can initiate a Lightico session via API to collect missing documentation. Customers complete the process in real time, all on their smartphone. Turnaround times are slashed by up to 40% using a system that your customers will love.

System updates data

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Information collected

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Process completed

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The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

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Optimize Insurance Processes with automated workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

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sync SEAMLESSLY

Integrate Lightico into your Business Environment

Let customers complete tasks directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.