To Settle A Claim
Points Per Policy
Customer Satisfaction
ACCELERATE POLICY SALES, & CLAIMS
Instantly Complete Forms & Signatures
Entire policy sales, claims and renewal processes can be completed effortlessly in one call via the customer’s cell phone. Stop bouncing customers to multiple channels to complete forms, verify identity, agree to terms & conditions and collect documents & payments. Reduces rework, call backs and follow ups.
SETTLE CLAIMS FASTER
Collection of Evidence
Customers can send evidence in the form of photos and videos from their cell phones in real-time, facilitating FNOL and helping the agency to authenticate and settle the claims faster. The time it takes to handle claims can be cut from weeks to minutes, while minimizing the back and forth between agents and policyholders.
9 Ways Insurance Professionals Use eForms & eSignatures
to Drive Business Growth.
AUTOMATE CLAIM & AMENDMENT PROCESSES
Automate Workflows and Enable Self Service
Initiate automated claims and amendment flows via your call center, website bot or IVR to efficiently collect information, invoices and evidence needed for validation, amendments, consent and payouts. Provide a collaborative channel for company and customer visibility by triggering next steps for insurance adjusters and customers.
IMPROVE RETENTION & LOYALTY
Provide Seamless & Intuitive Customer Experiences
The customer experience during the claims process can set your company apart. Each insurance claim is an opportunity to strengthen bonds with clients. With more efficient and intuitive claims and renewals processes in place, your clients will have a more positive experience when they need it most. Ultimately, this extra focus on customer experience will also boost post-claim retention and increase NPS.
Integrate Lightico into your business environment
Insurance claim processes can be initiated directly from your website, IVR, CRM or call center solution. Collaborative, real-time sync ensures back-end systems are current.
