LIGHTICO FOR Insurance
Digitize & Streamline Customer-Facing Insurance Processes
Less time
to settle a claim
reduced touchpoints
per policy
Increased
customer satisfaction
Accelerate policy sales & claims
Instantly Complete Forms & Signatures
Entire policy sales, claims and renewal processes can be completed effortlessly in one session via the customer’s cell phone. Stop bouncing customers to multiple channels to complete forms, sign policies, agree to terms & conditions and collect documents & payments. Reduces rework, call backs and follow ups.
automate claims & amendment process
Automate Workflows and Enable Self-Service
Your customers can send evidence in the form of photos and videos from their cell phones in real-time, facilitating FNOL and helping insurers to authenticate and settle the claims faster. The time it takes to handle claims can be cut from weeks to minutes, while minimizing the back and forth between agents and policyholders.
settle claims faster
simplify evidence collection
Initiate automated claims and amendment flows via your call center, website bot or IVR to efficiently collect information, invoices and evidence needed for validation, amendments, consent and payouts. Provide a collaborative channel for company and customer visibility by triggering next steps for insurance adjusters and customers.
IMPROVE RETENTION & LOYALTY
Provide Seamless & Intuitive Customer Experiences
The customer experience during the claims process can set your company apart. Each insurance claim is an opportunity to strengthen bonds with clients. With more efficient and intuitive claims and renewals processes in place, your clients will have a more positive experience when they need it most. This extra focus on customer experience will also boost post-claim retention and increase NPS.
The Digital Completion Cloud
The End To End Consumer Journey. Solved.
Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.
Optimize Insurance Processes with automated workflows
Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let customers complete tasks directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
“We are delighted to offer digital tools like Lightico that streamline and facilitate the sale of our products.”
Agnès BruhatManaging Director of MetLife France
20
%
Boost in Conversion Rate
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers.”
Brian RenfroCMO, SVP Collections
94
%
eSignature Conversion Rate on Extensions
“Lightico’s team provides valuable expert guidance on how to improve the business impact of their solution.”
Vincent AtaleseManager of Operations
8
mins
Turnaround Time to Consent
“Lightico’s technology provides the customer with a superior experience over other eSignature providers.”
Brian JonesCEO
16
%
Faster Time
to Funding
Start Completing at the Speed of Lightico
Instant eSignatures, Payments, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.