LIGHTICO FOR Insurance

Digitize & Streamline Customer-Facing Insurance Processes

85
%

Less time
to settle a claim

60
%

reduced touchpoints
per policy

15
%

Increased
customer satisfaction

Accelerate policy sales & claims

Instantly Complete Forms & Signatures

Entire policy sales, claims and renewal processes can be completed effortlessly in one session via the customer’s cell phone. Stop bouncing customers to multiple channels to complete forms, sign policies, agree to terms & conditions and collect documents & payments. Reduces rework, call backs and follow ups.

automate claims & amendment process

Automate Workflows and Enable Self-Service

Your customers can send evidence in the form of photos and videos from their cell phones in real-time, facilitating FNOL and helping insurers to authenticate and settle the claims faster. The time it takes to handle claims can be cut from weeks to minutes, while minimizing the back and forth between agents and policyholders.

settle claims faster

simplify evidence collection

Initiate automated claims and amendment flows via your call center, website bot or IVR to efficiently collect information, invoices and evidence needed for validation, amendments, consent and payouts. Provide a collaborative channel for company and customer visibility by triggering next steps for insurance adjusters and customers.

IMPROVE RETENTION & LOYALTY

Provide Seamless & Intuitive Customer Experiences

The customer experience during the claims process can set your company apart. Each insurance claim is an opportunity to strengthen bonds with clients. With more efficient and intuitive claims and renewals processes in place, your clients will have a more positive experience when they need it most. This extra focus on customer experience will also boost post-claim retention and increase NPS.

The Digital Completion Cloud

The End To End Consumer Journey. Solved.

Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.

Learn More About Digital Completion Cloud

Optimize Insurance Processes with automated workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

Learn More

sync SEAMLESSLY

Integrate Lightico into your Business Environment

Let customers complete tasks directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.