LIGHTICO FOR INSURANCE

Accelerate policy sales, renewals & claims processing.

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85
%
Lower Average Time
To Settle A Claim
60
%
Reduced Touch
Points Per Policy
15
%
Increased
Customer Satisfaction

ACCELERATE POLICY SALES, & CLAIMS

Entire policy sales, claims and renewal processes can be completed effortlessly in one call via the customer’s cell phone. Stop bouncing customers to multiple channels to complete forms, verify identity, agree to terms & conditions and collect documents & payments. Reduces rework, call backs and follow ups.

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SETTLE CLAIMS FASTER

Customers can send evidence in the form of photos and videos from their cell phones in real-time, facilitating FNOL and helping the agency to authenticate and settle the claims faster. The time it takes to handle claims can be cut from weeks to minutes, while minimizing the back and forth between agents and policyholders.

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AUTOMATE CLAIM & AMENDMENT PROCESSES

Initiate automated claims and amendment flows via your call center, website bot or IVR to efficiently collect information, invoices and evidence needed for validation, amendments, consent and payouts. Provide a collaborative channel for company and customer visibility by triggering next steps for insurance adjusters and customers.

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IMPROVE RETENTION & LOYALTY

The customer experience during the claims process can set your company apart. Each insurance claim is an opportunity to strengthen bonds with clients. With more efficient and intuitive claims and renewals processes in place, your clients will have a more positive experience when they need it most. Ultimately, this extra focus on customer experience will also boost post-claim retention and increase NPS.

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Insurance claim processes can be initiated directly from your website, IVR, CRM or call center solution. Collaborative, real-time sync ensures back-end systems are current.

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Learn More About Improving Insurance Sales and Claims Processes