LIGHTICO FOR Insurance
Digitize & Streamline Customer-Facing Insurance Processes
Less time
to settle a claim
reduced touchpoints
per policy
Increased
customer satisfaction
Enhance Interactions With Your Customer
Accelerate New Policy Signup
Streamline policy binding, eliminate rework and NIGO.
Simplify Service
Enable efficient self-service processes for customers to complete their own request
Expedite claims
Decrease claims process time and improve customer experience
Onboard with Automation
Automate the document collection process with your CRM
Boost Policy Sales with Lightico’s Intelligent Workflow Engine
Empower your agents to share policy details and complete all the steps in the process in real time.
Agent initiates Lightico Session
Agent presents policy offer
Customer approved T&Cs
Cycle Completes
Manage and Automate “Change of Details” Calls
Integrate with your IVR to engage customers in a Lightico session. The entire self-service process is fully automated, enabling the customer to complete the request in real time. Free up agents to better serve your customers.
Agent initiates Lightico Session
Identity is validated
Form presented + filled
Cycle Completes
A Fast and Easy Claims Filing Process Your Customers Will Love
Empower customers to file a claim, including required documents and pictures, in real time using only their smartphones. With a 33% decrease in claims processing time, your agents will be free to better serve your customers.
Agent initiates Lightico Session
Identity is validated via OTP
Customer fills out claim form
Customer submits photos / docs
Claim submitted
Reduce Turnaround Time Using Automated Workflows
Using a 100% automated workflow, your CRM can initiate a Lightico session via API to collect missing documentation. Customers complete the process in real time, all on their smartphone. Turnaround times are slashed by up to 40% using a system that your customers will love.
System updates data
Information collected
Process completed
The Digital Completion Cloud
The End To End Consumer Journey. Solved.
Your customers just tap and swipe through each step, and the whole thing is done in minutes, not days. No headache for them. More business for you. Welcome to the Digital Completion Cloud.
Optimize Insurance Processes with automated workflows
Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let customers complete tasks directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
“We are delighted to offer digital tools like Lightico that streamline and facilitate the sale of our products.”
Agnès BruhatManaging Director of MetLife France
20
%
Boost in Conversion Rate
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers.”
Brian RenfroCMO, SVP Collections
94
%
eSignature Conversion Rate on Extensions
“Lightico’s team provides valuable expert guidance on how to improve the business impact of their solution.”
Vincent AtaleseManager of Operations
8
mins
Turnaround Time to Consent
“Lightico’s technology provides the customer with a superior experience over other eSignature providers.”
Brian JonesCEO
16
%
Faster Time
to Funding
Start Completing at the Speed of Lightico
Instant eSignatures, Payments, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.