Collect eSignatures from customers quickly, securely & remotely
Boost Your eSignature Completion Rates
Lightico’s eSignatures deliver the highest signature completion rate for single- or multi-party eSignatures by making it dead-easy for customers to instantly sign documents, agreements, and terms from their cell phones in real-time via text message. No emails required.
Lightico eSignature Solution Doubles Completion Rates
Collect digital signatures from customers in real-time via text message, while their interest is at its highest. No waiting for emails, clunky apps or scanning ink signatures.See it in Action
Legal & Secure
Lightico’s electronic signature solution exceeds the demanding standards of America’s ESIGN Act and the Uniform Electronic Transactions Act and other nations where electronic signatures are recognized.See it in Action
Our electronic signature solution can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications using our API. The solution can be white-labeled with your brand for a seamless customer experience.See it in Action
Sign Once - Tap the Rest
For a better and faster experience, customers and agents can draw or type their signature once then simply tap to paste the eSignature in the required places without having to repeatedly draw their signature.See it in Action
Compliant Audit Trail
Lightico automatically creates and stores a complete, tamper-proof, time-stamped record or every core activity with a full audit trail to eliminate legal risk and ensure compliance.See it in Action
Smart Workflows - Automated Triggering
Eliminate error with automated dynamic workflows which generate the correct documents and forms for filling and signing.See it in Action
Contact center agents immediately address any doubts, queries and hurdles to signing while they have customers on the phone - making it even easier for customers to eSign in real-time and avoid any incorrect or incomplete eSignatures.See it in Action
Lightico’s eSignatures can be integrated within your website, IVR, Alexa or in-store POS device so customers can sign instantly & independently.See it in Action
Customers review and sign documents on their mobile devices, as easily as sending a text message, wherever they are - no waiting or chasing.See it in Action
How Lightico eSignatures Can
Impact Your Business
Accelerate Sales &
Service Cycle Times
Effortless signing shortens cycle times and reduces customer touchpoints. By making it easy and instant for customers to review and electronically sign, businesses lower the risk of losing prospects during sales processes, increasing close rates and removing agent frustration.
Improve NPS with Smooth
Remove the frustration of clunky processes and deliver the speed and convenience that your customers expect. Customers no longer need to wait for emails or print and wet sign documents and agents no longer need to chase.
Simplify and Bolster Your
Lightico’s eSignatures is the fastest, simplest way to capture legally binding signatures and consent in the moment - wherever your customers are. Full audit trails eliminate legal risk and ensure compliance.
What Lightico eSignature Customers Are Saying
“Next level technology with incredible customer service”
If sending emails and links for esignature is 1.0, Lightico is 2.0! They truly are the future of document completion. I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone. Nothing is easier than Lightico. This product works with the technology of today – mobile, messaging, etc.
Secondly, Lightico staff are amazing. The white glove support you get is exceptional. I have worked with very friendly individuals who genuinely want to understand your unique business model and needs. They work diligently to make sure they are providing the best service possible to make you successful.
Lightico eSign FAQ
The term `electronic signature’ means an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record. eSignatures replace wet signatures and thanks to eSign technology, it’s now possible to sign documents, contracts, forms and powers of attorney on a PC or cell phone instead of printing, signing, sending or showing up in person.
Electronic signature and digital signature are often used interchangeably, but these two concepts are slightly different. Both eSignatures and digital signatures are legally binding. The difference between the two is that an electronic signature is a finger swipe or typed signature by a person with the intent to sign – usually associated with a contract, whereas a digital signature is mainly used to secure documents and is authorized by certification authorities to guarantee that a document is authentic.
Absolutely. As customer attention has become ever more scarce, they expect to be able to purchase anything from anywhere- why should your product or service be different? It’s critical to make your final transactions easy, accessible and convenient and to not make your customers rely on outdated and cumbersome equipment like printers, scanners, desktop PCs and even fax machines to provide signatures.
With Lightico, all customer-facing processes – including signatures, can easily be completed with simple finger swipes on their cell phones from wherever they are.
To see a live demo of Lightico’s eSign solution visit www.lightico.com/request-demo
Yes, eSignatures are legally binding including typed signautres. Today, nearly 20 years after the ESIGN Act, there is no longer any question about whether electronic signatures are legal. eSignatures have the same legality as wet signatures. Electronically signed agreements, contracts, transactions, forms and other documents won’t be denied legality because they don’t contain a wet signature.
Lightico eSignatures are compliant with:
- The U.S. E-SIGN act of 2000
- The Uniform Electronic Transactions Act (EUTA) of 1999
- The new eIDAS regulation for the EU of 2016 (EU Regulation 910/2014), which replaces the former European EC/1999/93 Directive
- General Data Protection Regulation (GDPR)
The Lightico platform was designed and built with the highest security standards. It has passed rigorous security tests and is ISO 27001 certified, the internationally recognized information security standard for the best software companies in the world. Lightico’s multi-layered security design has made it a trusted technology partner for some of the world’s largest and most demanding companies. To learn more about Lightico and its security procedures click here
Contact center agents will simply send the customer a text message, which opens a digital collaboration channel with the simplified document for signing. Customers easily review and finger-sign the documents on their cell phone – all in real time with the guidance of the call center agent. There is no login or password required on the customers end. Click here to see a demo
Lightico delivers the highest signature completion rate by making it dead-easy for customers to instantaneously sign documents, agreements and terms all from their cell phones.
We give you the ability to:
- Accelerate Cycle Times with Digital Signatures
- Complete all tasks in one call
- Guide your customers in real time
- Improve First-time Acceptance Rate
- Reduce the Cost of Compliance & Oversight
- Ensure Smooth Onboarding to Improve Customer Experience
Most eSignature companies use email as their primary method for sending documents to their customers. Lightico, on the other hand, utilizes instant messaging as its method for delivering and receiving documents. In the US, email open rates have been shown to have a 20% open rate compared to the 98% open rate of text messages. Text based signatures have an 85% immediate completion rate while on the phone, making Lightico the obvious choice for all of your eSignature needs. Click here to see a demo https://www.lightico.com/request-demo/
Lightico is very easy to set up and use. With remote training sessions, your team can be ready in a few hours (depending on the number of forms and 3rd party integrations). Your business requirements are captured in an initial kick-off call where we create a plan for deployment.
Lightico has an open API that can integrate the key components of its platform with your current systems. Lightico easily connects to your CRM, Agent Toolbars, Self Service and other Business tools so you can effortlessly collaborate with your customers and deliver exceptional experiences while driving productivity and improving efficiency.
Yes. Lightico’s eSignature solution can be activated via email, text message or in-app
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"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.
"Great Service and Product"
I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.