Blog: fresh thinking on digital workflows, in-call tech for sales & service

How to make Debt Collection Win/Win

  • July 15, 2018

Avoid court proceedings, create win/win & optimise collections   Through the stress of a collection procedure, it should be apparent that in most cases, its in both parties interests to quickly reach a mutual agreement to pay. However, the tension and technologies in debt collection often stop parties from making the process of debt collection  …


Is Your Debt Collection Process Stuck In The Past?

  • July 11, 2018

Is Your Debt Collection Process Stuck In The Past? Each credit and collection firm is different and have a different debt collection process. Unfortunately, despite their differences, after analysing more than 100,000 collection calls, Lightico has seen that many fall prey to the same pitfalls: They use dated technologies which hinder their ability to collect …


Optimising Debt Collections

  • July 9, 2018

The ultimate DCA challenge: optimising debt collection. There are so many ins and outs of debt collection, its not an easy task. Debtors make themselves unavailable, hard to approach, and typically are difficult to cooperate with. With that being said, once collectors are able to get in contact with the debtor, it is vital that …


5 Ways eSignatures Help Car Finance Businesses

  • July 1, 2018

eSignatures are fast-becoming the go-to for paper-heavy, regulated industries. Industries like the car finance industry have started to understand the dramatic impact digital adoption can bring to its operations and profitability. This paper explores 5 ways eSignatures help car finance businesses. CURRENT INDUSTRY STATUS According to the J.D. Power U.S. Sales Satisfaction Index, it “took …


Your fax machine is killing your company’s CX

  • June 27, 2018

THE FAX MACHINE IS KILLING YOUR COMPANY’S CX While exchanging documentation and information has remained a staple in the business world, there is one thing that is clear. Your company’s fax machine is slowing you down in a competitive business era where speed and convenience is everything. It’s time to catch on and allow your …


The Cost of Inefficiency on Sales and Service

  • June 13, 2018

When you hire a call agent, the most important thing you want them to do is close deals or service customers. That sounds obvious, but when you look at how the average call agent spends their time, it becomes obvious that there are many processes that prevent them from selling.  Quite surprisingly, the key obstacle …


Infograph: 10 Scary Sales Call Statistics (how to fix them)

  • June 12, 2018

Lightico shares 10 scary sales call statistics gleaned from millions of contact center calls. These statistics highlight the underlying issues that both sales teams and customers face when trying to transact: sales teams are not technologically equipped to effectively sell customers who are on their cellular phone. Here are some of the key take-aways from …


9 Secrets to Growth: Insurance eSignatures & eForms

  • March 29, 2018

Insurance eSignatures and eForms are a core pillar of insurance businesses. The requirements to document policies are more stringent then ever, but clients are more difficult to catch than before. Thanks to innovations in electronic signatures (eSignatures) and electronic forms (eForms), insurance providers, careers, brokers, agents and their associates are able to grow their business. …


eSignatures Legal Perspective

  • March 28, 2018

Electronic Signatures have been accelerating businesses for nearly 2 decades. As the solution becomes more widely adopted, it’s important to understand eSignatures legal perspective. This paper provides some high-level legal perspective on eSignatures. What is an electronic signature? The term `electronic signature’ means an electronic sound, symbol, or process, attached to or clearly connected to …


15 Reasons Lightico is the fastsst growing eSignature solution

  • February 10, 2018

15 Reasons Lightico is the Fastest Growing eSignature Insurance Solution With more than 100 new agents joining Lightico this month, Lightico has become the fastest growing eSignature solution in the insurance industry. We surveyed our new insurance agents – both…