Alex Paez-Gerstenhaber
VP Customer Experience & Operations
Passionate about building culture, processes and systems to deliver a world class customer experience. Bilingual and bicultural results oriented business leader with twenty years of meaningful, progressive experience leading strategy planning, customer journey mapping, governance, business process improvement, vendor management, operations, and personnel training. Knowledge in multi-cultural backgrounds with business growth in developing markets. High integrity, self-motivated and ability to work with others. Equally focused on operational strategy and execution, efficient dealing with ambiguity. Proven ability to drive complex projects from inception to successful delivery.
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Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone.
Auto Fin Journal delivers informative and thought provoking content and business intelligence that examine how technological advancements have changed the way automotive and auto finance companies service and communicate with their customers.
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