Dipu KV

President - Head Operations & Customer Service

Pune, Maharashtra, India

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Global Award-Winning Digital Transformation & Innovation Leader Dipu drives digital transformation, innovation & industry leadership as President & Head - Operations & CX @ the world's #8 digital insurer, Bajaj Allianz (industry's first blockchain & IoT solutions, thrice Digital Insurer of the Year, ISO certified, highest NPS & lowest grievance ratio, 2 innovations in the final 45 @ ET Innovation Awards 2020, 20 Best Insurers for 2020 in APAC, 58 awards including global Celent Model Insurer, IDC Digital Transformation Award, twice Global 25 CX Leader, CXO Hall of Fame, 50 Fabulous Innovative Leader, Top 20 Influential Conversational AI Leader et al), leading a team of ~1600 people in 170 locations, leveraging fintech / insurtech start-ups globally. Prior to insurance, I worked @ GE Capital (financial services + cards) for 20 years, fusing digital transformation & 6 sigma to redesign business models. A unique aspect of my career is both scaling up from scratch & transforming legacy businesses. Many of my accomplishments have received global industry awards & press coverage. A speaker & writer on digital transformation & innovation in global forums & publications, I take sessions for senior industry executives @ National Insurance Academy & B-schools around the world.

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