Rick DeLisi
Author and Lead Research Analyst
I am an author and presenter working to help companies achieve greater customer loyalty while ALSO reducing the cost of their Service operations. Titles include "The Effortless Experience" and our newest book "Digital Customer Service: Transforming Customer Experience for an On-Screen World" which will be released in September.
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Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates.
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For the industry and by the industry, The Lighthouse Collective produces timely, non-generic thought-leadership content in the form of webinars, podcasts, roundtables and whitepapers. The team are passionate about financial services innovation and invest time and resources in listening to senior leadership teams from banks and insurers as to ensure a firm understanding of industry challenges.
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