Technical Writer

About The Position

Who we are Lightico has built a cutting-edge real-time customer collaboration platform that empowers call center agents to sell faster and provide superior customer service. Our unique technology enables agents to start an instant collaboration session, with customers on their mobile device to share and collect documents, signatures, photos and signatures, leading to accelerated sales cycles and an ultimate customer experience. Our solution is used by leading Financial Institutions, Telecom’s, Insurance companies and retailers


What you will do:

  • Work with Engineering, product managers, UX designers, and software developers to plan technical documentation content for new product features.
  • Develop high-quality documentation content to ensure internal team and end-user success.
  • Engage subject matter experts and organize content review and revision.
  • Collaborate in evaluating documentation effectiveness and developing improvement plans.

You will be responsible for

  • Writing API and related developer documentation
  • Producing end-user documentation including in-product guidance, online help, release notes
  • Overseeing the documentation needs for the suite of software-as-a-service (SaaS) products
  • Documentation for integrations with 3rd party products such as CRM and Marketing automation tools


Who you are:

  • 1-3 years professional experience in content, technical or product writing.
  • Native English speaker or English mother tongue level.
  • Active initiator, outstanding verbal and written communication skills.
  • Passion in writing content to help users succeed and teach with uplifting, user friendly content.
  • Understanding Workflows and attention to details.
  • Tech world orientation - an advantage.

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