Three UK achieves full compliance, reduces call times & boosts NPS
We’ve eliminated compliance issues, reduced AHT by 10 minutes while also improving NPS by over 10 points.”
7 Levels of Autonomous Consumer Finance
Where does your organization sit on automating and using AI for consumer finance?
Considering Internal Build in 2026? Read this first
The real question is not whether you can build it. It is how fast you want to get to production, and who carries the compliance risk while you are doing it.
Real Outcomes. Proven at Scale.
Lightico customers in regulated industries consistently deliver measurable results across operations, service, and sales.
Reduction in Manual Review
First Call Resolution
Mins AHT saved
Reduction in OPEX
Faster Time to Funding
Compliance
ROI
Increased Revenue Per Customer
pts eNPS
One Platform. Every Regulated Journey.
AI Journey Automation
- Build and customize customer journeys in minutes
- Automate key processes
- Smart logic built in
Built in AI Powered- IDP
- 90% Reduction in Manual Processing
- 99% Data Accuracy
- Zero Manual Errors
Cases: Streamline Complex Journeys
- Auto-trigger next steps and notifications
- Track case status and documents in one place
- Centralize team collaboration across departments
100+ Capabilities
- eSignatures & consent for real-time approvals
- ID verification & authentication for KYC compliance
- Smart forms and document collection with instant data extraction
Orchestrate Every High-Stakes Customer Journey
From first contact to ongoing servicing, Lightico eliminates the friction points that cost regulated enterprises customers, time, and compliance certainty.
Acquisition & Onboarding
Turn slow, document-heavy onboarding into a fast, compliant digital experience. AI-powered document processing, digital KYC, eForms, and eSignature are orchestrated in a single journey. Customers complete in minutes. Your team gets audit-ready results, automatically.
Servicing
Simplify account servicing, loan modifications, bill queries and customer requests with automated workflows and self-service. Reduce friction, cut operational costs, and free up agents for high-value interactions.
Digital Correspondence
Move beyond slow, costly paper-based communications. Ensure customers receive real-time updates, statements, and approvals securely, instantly, and with full regulatory compliance.
Designed For Your industry
Lightico is purpose-built for enterprises where speed, compliance and customer experience must coexist. Banking · Auto Finance · Utilities · Telco · Healthcare · Retail
Banking
Healthcare
Telecom
Financial Services
Utilities
Call Centers
Auto Finance
Insurance
Jon Matthews,
Senior Vice President of Customer Experience, GM Financial
With Lightico, compliance and customer experience go hand in hand. Forms are completed accurately the first time, reducing errors and back-and-forth interactions. This not only streamlines compliance but also enhances CX—reflected in our record-high transactional NPS.
Barry Shields,
Head of Sales & Service, Three
We’ve eliminated compliance issues, reduced AHT by 10 minutes while also improving NPS by over 10 points.
José Luis De Mora,
CEO, Santander Consumer Finance
Lightico’s technology as well as the team behind it has enabled Santander Consumer Finance to provide customers with an exceptional digital consumer lending experience
Enterprise-Grade Security
Your customers trust you with their most sensitive data. Lightico ensures it’s protected.
End-to-End Encryption – Secure customer data at every stage.
Enterprise-Grade Security – Meets GDPR, SOC 2, PCI DSS, and industry-specific standards.
Fraud Prevention – Authenticate and verify customers with advanced ID verification, MFA, and KYC tools.
Ready to eliminate friction from your customer journeys?
See how regulated enterprises go live with Lightico in 90 days.
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