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On January 15-18, the 20th annual Customer Contact Week (CCW) will take place in Nashville. CCW is the world’s largest customer contact event and is an important opportunity for participants to discuss best practices in agent training, emerging call center technologies, key performance metrics, cost reduction solutions and other customer service priorities. If you’re passionate about delivering world-class journeys to all customers, internal and external, CCW 2019 is where you need to be.

Learn From the Best and Brightest

75 customer care, CX and contact center leaders will come together under one roof to share their insights and experiences. With these experts as guides, attendees will be able to better define strategic customer contact goals and benchmark best practices for the year ahead. Speakers include headliner Jenn Lim, Chief Happiness Officer of Delivering Happiness; Vinay Mummigatti, Chief Automation Officer at LexisNexis and Valerie Egen, VP of Global Customer Engagement at Subway. ccw nashville call center week

New Conference Programming for 2019

This year, CCW will expand its agenda to include CCWomen, a networking event for female contact center leaders. Another addition to the program will be Tech and Innovation Focus Day, which will combine the research produced by CCW Digital with the latest project case studies from practitioners.

See How Lightico can Transform Your CX

Lightico is empowering contact call centers to engage in instant, easy, comprehensive conversations with customers anytime and from anywhere, even cell phones. Visit us at Booth #311 to learn how we can help you streamline processes and operations in order to boost closure rates, increase sales and strengthen brand loyalty.

Drinks are on Lightico!

On Thursday, January 17th, join us for drinks and mingling at the Cumberland Bar, JW Marriott Nashville. CX influencers Nate Brown, Director of Customer Experience, UL and Jeannie Walters, CEO & Chief Customer Experience Investigator, 360Connext, will be attending this exclusive event.

50+ Call Center Conference Exhibitors

Exhibiting companies will be presenting innovative solutions for customer dialogue in the digital age. This year's sponsors and exhibitors include HelpShift, LivePerson, Alorica, Freshdesk, Calabrio, Bright Pattern, Genesys, TalkDesk and Lessonly.

Demo Drive Prize Drawing

The final networking break will be a chance to win big and take some exciting prizes back home. To be eligible, CCW participants first need to complete their demo drive card, drop it off at the CCW Digital Lounge by 2:00 PM. Prize drawings will begin at 3:15 PM at the CCW Digital Lounge.

Winter in Nashville is Hot!

It’s the coldest time of year, except in non-stop Nashville. Music City will be overflowing with concerts, events, art galleries and an amazing food scene. And if you’re a history buff, there are plenty of historical sites to be explored, in between CCW sessions, workshops and networking of course. ccw nashville call center week

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