Telecom Trade Shows and Conferences 2019-2020

Howard Schulman

Digital transformation in the telecom industry is an ongoing challenge. Just as Telcos complete certain digitization projects, they look to replicate their successes on other aspects of their business.  Today, with heightened competition and efficiency pressures, the importance of keeping aware of digital innovation has never been higher. But the allocation and prioritization of digital investments remains a difficult choice.  To help provide a better understanding of the direction in which the industry is going, and gain knowledge about key digitization solutions, we’ve compiled a list of top Telco conferences and trade shows around the world.


ITU Telecom World

When is the event: 9-12 September 2019, Budapest, Hungary

What does it entail: The event, with over 3,500 attendees, allows you to exhibit your tech SME or innovative solution on the ITU global platform. There will be expert speakers as well as industry and government leaders who are open to any conversations or debates. You will have the opportunity to create meaningful connections with individuals and organizations in the industry.

Who should attend: ICT ministers, regulators, major ICT companies and industry organizations with innovative tech solutions, as well as tech SMEs and innovators, industry CEOs and investors, non-governmental organizations, academics, consultants, media and digital visionaries.

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Channel Partners Evolution

When is the event: 9-12 September 2019, Washington, D.C

What does it entail: The three day event will consist of in-depth conference sessions focusing on topics such as 5G, business strategy, careers, innovative technology, marketing, security and Wi-Fi 6. Events include opening reception, pub crawl, alliance of channel women networking reception, first-time attendee reception + countless vendor-hosted parties.

Who should attend: MSPs, VARs, agents, integrators, consultants, suppliers, key vendors, distributors, master agents, industry leaders.


CEM in Telecoms Europe

When is the event: 30 September- 02 October 2019, Barcelona, Spain

What does it entail: The 3 day event consists exciting case studies, interactive workshops, deep dive panels, live polling and interview sessions, all designed to maximize your learning potential, and offer tangible and actionable takeaways. There will be 15+ hours of networking and over 60 different teleco’s in attendance. Lastly, you will learn how to revolutionize your digital delivery to help retain your customers and attract new ones.

Who should attend: Innovation experts, directors of operations, CX experts, customer insights, telecom operators.


Mobile World Congress Americas 

When is the event: 22-24 October 2019, Las Vegas, Nevada

What does it entail: The event brings together leading companies and influential experts from all sectors within the mobile technology industry to advance Intelligent Connectivity – a fusion of 5G, IoT, AI and Big Data. You will have the opportunity to grow your business, meet potential new clients and drive real global change in the industry, and expand your network through valuable peer-to-peer interactions.

Who should attend: For AI, FinTech, health, auto, telco, loT employees and experts.


Channel Evolution Europe

When is the event: 22-24 October 2019, Los Angeles, California

What does it entail: The event brings together leading companies and influential experts from all sectors within the mobile technology industry to advance Intelligent Connectivity – a fusion of 5G, IoT, AI and Big Data. It will offer a dynamic technology exhibition and a conference program that consists of industry leaders, influencers and emerging innovators. You will have the chance to meet with executives at the forefront of this transformation, experience the first live 5G networks rolling out in North America, and see how Intelligent Connectivity can work for you.

Who should attend: Associates in health, FinTech, auto, AI, 5G, and most prominently Telco. Telco CEO’s and Heads of departments.


Customer Experience Management in Telecoms Global

When is the event: 28-30 January 2020, London, United Kingdom

What does it entail: The event assesses telecom limitations and seeks out opportunities for CX and revenue growth through thinking outside of the box of standard offerings, common CX processes and customer service. You will look at the new and old-age customer touch-points, such as retail, contact centers, self-service and behind the scenes of customer communication to find out what the customers need from telecoms and how to deliver it effectively.

Who should attend: Customer experience, customer service, customer insights, digital care, corporate customer management, network performance.


Canadian Independent Telecommunications Association Conference

When is the event: 5-7 April 2020, Ottawa, Canada

What does it entail: The objectives of this event are to promote the increase and improvement of telecommunication services in Canada, to promote and protect the business interests of the members of the Association, to collect and assemble information concerning the conduct of the telecommunication business in Canada and to collect data statistical information for distribution among its members.

Who should attend: Anyone working in the telecommunication services industry looking to improve quality and CX.


Big 5g Event

When is the event: 18-20 May 2020, Dallas, Texas

What does it entail: The event entails BIG 5G Keynotes, hosted by the LightReading Team. You will hear directly from leading North American Tier 1 and Tier 2 service providers over the course of two-days (past participants include AT&T, Verizon, T-Mobile, Spectrum Enterprise, Sprint etc). There will be a Big 5G Event networking party at the Wynkoop Brewery. Key topics include commercial mobile 5G, 5G automation and intelligence, SDN and more.

Who should attend: Any teleco companies no matter how big or small, FinTech’s, solution providers, VP’s of product development and technology.


Digital Transformation World 2020

When is the event: 16-18 June 2020, Copenhagen, Denmark

What does it entail: The event hosted 2600+ senior telecoms industry peers from across the world for three immersive days of inspiration, innovation and networking. There will be conference sessions, expo, catalyst show-cases and networking opportunities. Innovation tours taking in exhibitors, catalysts, start-ups, and product demos, are an ideal way to see the cutting edge of your industry. The start-up alley gives you access to the disruptors and future stars of the telecoms world.

Who should attend: Business strategists, CXO’s, IT Transformation, network transformation.


International Telecoms week

When is the event: June 2020, Atlanta, Georgia (exact date TBD)

What does it entail: The week long event is the annual meeting for the global wholesale telecoms industry, providing a platform for 7,000 delegates from 2,000+ companies and more than 135 countries to meet together and network. Launch and display your company’s new products and services in front of thousands of attendees from the global wholesale industry. Also, the event provides you with a range of sponsorship options available to best position yourself in front of the global wholesale community.

Who should attend: Small start-ups to industry leaders, communications solutions.


CX Exchange for Telecoms

When is the event: 6-7 July 2020, London, United Kingdom

What does it entail: The Exchange is an invitation only forum that brings together 70 of Europe’s leading minds in customer experience, specifically within Telecoms. These leaders will be giving answers on how to achieve a unified omni-channel approach by integrating mobile apps, online and social channels to reflect your customer-led brand, instill customer-centricity into every employee by incorporating the customer mission at the company core, build insight-led strategy design that leads to winning customer experiences and leverage AI and the latest technologies to deliver seamless, pain-free experiences.

Who should attend: Invite only but Chief Customer Officers, (S)VP’s and Heads of Customer Experience. Must answer yes to two of the following criteria: My company’s annual turnover is €1 billion or above, I sit in the C-suite or report directly to the C-suite, I control or directly influence where customer experience budget is spent, I control or directly influence corporate strategy at regional, divisional or group level, I have a personal annual budget of €1 million or above.

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