NICE InContact Recognizes Lightico as
a Rising Star
At NICE InContact’s 2nd Annual DEVone Partner Conference, where over 100 DEVone partners showcase and demonstrate solutions built for CXone, Lightico won the “rising star award.” DEVone Partner Award winners, like Lightico, demonstrate innovative and collaborative integrations with NICE inContact CXone to enhance customer experience, as well as a shared vision for CXone.
Lightico earned the recognition as a new partner showing active engagement and collaboration with NICE inContact co-marketing activities, sponsorships, and opportunities to engage with the sales and services teams. With advanced mobile customer service features Lightico and CXone helps companies differentiate customer service to efficiently and effectively reach users who expect the best service possible using their mobile devices.
Today, as customers are more distracted and more mobile, it becomes increasingly difficult to reach and fully serve them. Regardless, business operations still require customers to complete many demanding tasks like submitting ID, completing forms, signing documents and paying in a compliant and secure manner.
However, now, with customers out and about (without faxes, printers, attention or patience) even the most basic customer-dependent tasks can become an elongated chase. Because of this technology gap, businesses need to invest even more effort to sell and serve customers.
With Lightico, customers can instantly sign documents, complete forms, submit documents and identification, share images and videos, and process payments securely.
NICE inContact CXone and Lightico together, empower organizations to provide exceptional customer experience (CX) by acting smarter and responding faster to ever-changing consumer expectations.
To help businesses sell and serve their customers more efficiently and effectively, Lightico provides a complete digital platform so any process, with all associated tasks, can be completed on the first contact, no matter which channel the customer interacts with and no matter where the customer is.
A real-time CX experience using ightico, via an instant and mobile-friendly digital collaboration platform lets you accelerate transactions, renewals, and service requests. This, in turn, enhances the customer's overall experience with your brand and increases your organization's NPS (net promoter score). The ultimate result: increased long term revenue via higher rates of customer retention.
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