LIGHTICO FOR Insurance

Digitize & Streamline Customer-Facing Insurance Processes

Get in Touch
85
%

Less time
to settle a claim

60
%

reduced touchpoints
per policy

15
%

Increased
customer satisfaction

Boost Policy Sales with Lightico’s Intelligent Workflow Engine

Empower your agents to share policy details and complete all the steps in the process in real time.

Agent initiates Lightico Session

phone

Agent presents policy offer

phone

Customer approved T&Cs

phone

Cycle Completes

phone
Get More Info

Manage and Automate “Change of Details” Calls

Integrate with your IVR to engage customers in a Lightico session. The entire self-service process is fully automated, enabling the customer to complete the request in real time. Free up agents to better serve your customers.

Agent initiates Lightico Session

phone

Identity is validated

phone

Form presented + filled

phone

Cycle Completes

phone
Get More Info

A Fast and Easy Claims Filing Process Your Customers Will Love

Empower customers to file a claim, including required documents and pictures, in real time using only their smartphones. With a 33% decrease in claims processing time, your agents will be free to better serve your customers.

Agent initiates Lightico Session

phone

Identity is validated via OTP

phone

Customer fills out claim form

phone

Customer submits photos / docs

phone

Claim submitted

phone
Get More Info

Reduce Turnaround Time Using Automated Workflows

Using a 100% automated workflow, your CRM can initiate a Lightico session via API to collect missing documentation. Customers complete the process in real time, all on their smartphone. Turnaround times are slashed by up to 40% using a system that your customers will love.

System updates data

phone

Information collected

phone

Process completed

phone
Get More Info

The Digital Completion Cloud

Digitally Complete Entire Customer Journeys

Put an end to long and painful customer journeys.

From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.

Learn More About Digital Completion Cloud

Optimize Insurance Processes with automated workflows

Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.

Learn More

sync SEAMLESSLY

Integrate Lightico into your Business Environment

Let customers complete tasks directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.

Animated image

"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.