Posted on May 27, 2019 by Eytan Morgenstern
Lightico’s new capability will enable customers to instantly approve terms and conditions via their cell phones while on a call.
New York — May 27, 2019 – Lightico, the leader in contact center customer collaboration technology, announced today that it is launching a new capability for improving agent efficiency and impact at the 20th Annual Customer Contact Week (CCW) from June 24-28, 2019, at The Mirage in Las Vegas, Nevada. This year’s CCW conference celebrates 20 years by showcasing groundbreaking innovations, trends, people, and products that will support the future growth of contact centers, call centers, and customer service leadership.
Lightico’s Instant Consent on Terms & Disclosures reduces Average Handle Times, simplifies compliance and auditing and improves customer experience by replacing lengthy, error-prone agent scripts with instant, digital acknowledgments of terms and disclosures with a single click.
This capability enhances Lightico’s existing call center capabilities that includes instant in-call collection of forms, signatures, documents, payments and real-time ID verification from customer’s mobile devices. Instant Consent on Terms & Disclosures is another way call centers are integrating in-call, digital tools to simplify complex customer processes and journeys.
“We’re excited to be launching this call center critical capability at the #1 conference & expo for CX, contact center and customer care professionals,” says Zviki Ben Ishay, CEO Lightico. “We’re looking forward to empowering over 2500 industry professionals with more capabilities to improve their call center performance and their customer experiences. With instant, digital, one-click consent on terms and disclosures, call center leaders can dramatically impact sales speed, service levels and NPS scores.”
Attendees can experience Lightico’s full suite of contact center capabilities including instant consent, forms, signatures, ID&V and payments at Booth #821.
Lightico’s mission is to empower businesses to create streamlined experiences in the last mile of the customer journey, where customers want to get things done, now.
In today’s experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores.
Lightico’s real-time customer collaboration platform empowers your agents to collect forms, documents, e-signatures, photos, consent to disclosures and to verify ID instantly while they have customers on the phone.
By simplifying customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to higher profits.
About Customer Contact Week
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
For media inquiries:
Eytan Morgentern, Media Communications Director