Upcoming Call Center Conferences 2019 (Updated)

Howard Schulman

We’re excited to share some of the best call center conferences coming up over the next twelve months. Stay abreast of the latest developments in the call center industry and benefit from the expertise of call center thought leaders with our specially selected list of events, and conferences:


Customer Contact Week Nashville

15th – 18th January 2019, Nashville, USA

The world’s largest customer contact event, part conference and part expo, with a full agenda of keynotes from industry leaders, case studies, workshops and discussion groups on all things contact-center related.

CCW2019 Europe

18th – 21st February 2019, Berlin, Germany

Four days of high-level talks on intelligent customer dialogue and 270 international exhibitors at Europe’s largest customer support conference.

MWC Barcelona 2019

25-28 February 2019, Barcelona

While not strictly a call center conference, MWC is one of the largest tech conferences in the world. Learn how to reach your mobile customers with mobile centric technology. Lightico will be there, and hope that we could meet. Send us a message and let us know.

18 Essential KPI Video

Customer Contact Week Australia

28th February – 1st March 2019, Gold Coast, Australia

As the premier customer service event in Australia and New Zealand, the focus at CCW Australia this year will be on innovation in both people processes and technology.
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CCW Europe

12th – 15th March 2019, London, UK

The European flagship of the world’s largest customer contact event series, this peer-led event will focus on how customer service organizations need to restructure operations to cope with the challenges of multichannel, AI and bots.

Customer Contact Week Asia

19th – 20th March 2019, Singapore

Another event from the CCW team, this summit brings together industry leaders to discuss how digitalization, multichannel management, operations, and people processes need to come together in the contact centers of 2019.
Click here to learn more

Call and Contact Center Expo

27th & 28th March 2019, London

The Call & Contact Centre Expo is an informative exhibition and conference that is designed to showcase the latest developments within the customer engagement world. Lightico will be there. Send us a message and we could meet.

Customer Contact East – Frost & Sullivan

7th – 10th April 2019, Marco Island, Florida

Customer Contact East is a hub of ideas, inspiration, and industry connections where customer service and customer contact executives share pragmatic real-world experiences, insight, best practices and tools for realizing a customer experience vision.

Stratégie Clients

9th -11th April 2019, Paris, France

The annual Stratégie Clients event is rapidly becoming a key forum for discussing the disruptive innovations, technologies, and issues that impact the customer service industry.

Interactions 2019 Customer Conference

15th – 17th April 2019, Las Vegas, USA

200 informative breakout sessions. Amazing keynote speakers. 2500 customer support professionals. The Interactions 2019 Customer Conference in Las Vegas promises to be groundbreaking.

Call Centre & Customer Services Summit 2019

29th-30th April 2019, London, UK

This conference is highly focused, bringing together solution providers and customer service professionals for one-to-one business meetings in a relaxed environment.

ICMI Contact Center Expo

13th – 16th May 2019, Ft. Lauderdale, USA

This conference includes workshops, guided tours, use case presentations, workshops and discussions with industry experts, as well as demonstrations of new technologies from solution providers in the expo hall.

2019 NECCF Conference & Expo

11th June 2019, Foxborough, MA, USA

This is the 18th year for the NECCG Conference and expo gathering the largest group of contact center professionals and industry experts in New England.


10th–13th June 2019, Denver, USA

Customer experience, IT, enterprise architecture – it’s all covered in the workshops, talks, and events at the CX19 conference in Denver, Colorado.

Customer Contact Week Vegas

24th – 29th June 2019, Las Vegas, USA

Save the date for this exciting conference coming up next June. Lightico plans to be there, and hope you can be there too.

Chatbot Summit

25th – 26th June 2019, Tel Aviv, Israel

Chatbot Summit is a leading event connecting professionals who believe natural language, AI, and chatbot technology are the future of digital experiences including in the call and contact center.


Past Events and Call Center Events to Look Out For in the Future


23rd -25th October 2018, Opal Sands, USA

Organized by CallMiner, the LISTEN conference brings together customer engagement analytics professionals, product experts and industry thought leaders to discuss best practices and discover new ideas.
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Customer Experience World

6th-7th November 2018, Birmingham, UK

CEW 2018 is one of the top global Customer Experience events, drawing together key industry experts and international speakers to discuss the latest in customer success programs.

UK National Contact Center Conference

9 am – 5 pm, 8th November 2018, London, UK

Taking place in the beautiful British Museum, this annual conference brings you no-nonsense, sales-free information on the call center industry, with presentations from industry experts.

ConnectCentral 2018

12th-14th November 2018, San Francisco, USA

Organized by RingCentral, this conference is the best place to get up to speed on cloud communications, with insightful talks, technical workshops, and customized demos.

ICMI Contact Center Demo

12th-14th November 2018, Las Vegas, USA

The ICMI Contact Center Demo Hall allows you to see the latest trends in customer support and technology with your own eyes, learn from and network with respected industry experts, and find out what tools might best suit your call center organization. Lightico plans to be there. Let us know if you’re coming.

eGain DX18

13th November 2018, Chicago, USA

More than 80% of digital experience initiatives fail – so what does it take to succeed? In this free event, you’ll see presentations from leading industry experts from Forrester, Gartner, and British Telecom on designing digital customer experience programs that actually work.

CCA Annual Convention

14th November 2018, Glasgow, UK

The annual CCA convention has been offering up thought leadership and proven strategies for customer support success for more than 25 years.

The Annual Helpline Event

9 am-5 pm, 14th November 2018, London, UK

This annual event brings together helpline professionals and experts to address the challenges, legislative issues, and breakthroughs affecting helplines today. The event also celebrates the successes of the winners of the Helpline Awards 2018.

Call Centre & Customer Services Christmas Party

6 pm – 10 pm, 14th November 2018, London, UK

Don’t miss this festive chance to rub shoulders with leading professionals from the call center industry over cocktails and canapés.
Click here for more information

Interactions Paris 2018

15th November 2018, Paris, France

An action-packed day of talks, workshops and breakout session on customer experience best practice by NICE.

CloudFest London

10 am, 20th November 2018, London, UK

NewVoiceMedia have teamed up with industry thought leader Martin Hill-Wilson to showcase the role of emotion in designing for customer experience.

National Data, Analytics & Insight Conference 2018

20th November 2018, Nottingham, UK

This one-day conference offers opportunities for networking, stimulating presentations, case studies, and workshops, all in the area of data analytics and insight.

National Quality & Customer Experience Conference 2018

20th November 2018, Nottingham, UK

Another one-day conference, this one is a must for all professionals from the field of quality and customer experience. Click here for more information

The National Planning Conference 2018

21st November 2018, Nottingham, UK

If you work in planning, this one’s for you – bringing together industry experts and planning professionals for a full day of workshops, talks and networking.
Click here for more information

Service Excellence & Customer Happiness Week

26th – 28th November 2018, Dubai, UAE

Service professionals working in government departments would benefit from this event, where industry experts and business leaders will come together to reimagine citizen services and government excellence. Click here to find out more
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