Upcoming Call Center Conferences 2020-2021 (Updated)

Howard Schulman

Update: Due to the coronavirus outbreak, many of the planned call center conferences have been postponed or canceled. Be sure to check the organizer’s website for the latest updates, as the situation is constantly evolving. 

 

We’re excited to share some of the best call center conferences coming up over the next twelve months. Stay abreast of the latest developments in the call center industry and benefit from the expertise of call center thought leaders with our specially selected list of events, and conferences:

 

SWPP Annual Conference

August, 2020 // Virtual

What it entails: This month-long virtual event will consist of about 50 sessions with two-three 75 minute sessions every Monday-Friday. The sessions will be live and recorded in case you cannot make it to the live time. Participants will learn about industry trends from experts, improve management skills, network, and see the latest technology available.

Who should attend: Anyone in the workforce planning community can benefit from the event.

Customer Contact East

August 16-19, 2020 // Fort Lauderdale, FL

What it entails: The event consists of a hub of ideas, inspiration, and industry connections. Customer service and customer contact executives will share pragmatic real-world experiences, insight, best practices, and tools for realizing a customer experience vision.

Who should attend: Executives, Vice Presidents, Directors, and Managers.

Contact Center & Customer Services Summit

September 14-15, 2020 // Manchester, UK
November 16-17, 2020 // London

What it entails: This event is an opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact center and customer service professionals. It brings together buyers and sellers with one-to-one business meetings, interactive seminars, and networking events.

Who should attend: Buyers and suppliers of call center software and technology.

ICMI Contact Center Expo

October 12-15, 2020 // Dallas, TX

What it entails: The expo includes workshops, case studies, keynote speakers, networking, discussions with industry professionals, technology demonstrations, and guided tours of the best contact centers in the area.

Who should attend: The event is beneficial for all contact center professionals at any level of management.

Customer Contact Europe

November 3-5, 2020 // Croatia

What it entails: The event consists of a hub of ideas, inspiration, and industry connections. Customer service and customer contact executives will share pragmatic real-world experiences, insight, best practices, and tools for realizing a customer experience vision.

Who should attend: Executives, Vice Presidents, Directors, and Managers.

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Past Events

2020

Customer Contact Week Nashville

28th – 31st January 2020, Nashville, USA

The world’s largest customer contact event, part conference and part expo, with a full agenda of keynotes from industry leaders, case studies, workshops and discussion groups on all things contact-center related.

IoT Evolution Expo

11th – 14th February 2020, Florida, USA

IoT Evolution Expo will be focused at the business cases and solutions that impact bottom lines, create sustainability, and improve lives for consumers.

Customer Contact Week Australia

25th – 28th February 2020, Gold Coast, Australia

As the premier customer service event in Australia and New Zealand, the focus at CCW Australia this year will be on a strategic approach to customer-centric transformation.

Customer Contact Week Asia

2nd – 5th March 2020, Singapore

Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through 4 focused tracks on “AI in Contact Centres”, ”Operational and Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”.

Annual Conference

3rd March 2020, London, UK

Meet with customer service professionals and leaders to share best practice at the largest customer service conference forum in the UK.

Disrupt CX 2020

17th March 2020, London, UK

The Disrupt CX will be focuses on empowering customers with innovative digital self-service technology, empowering employees to drive quality, effectiveness and productivity and discussing how to empower businesses to make better decisions with insight and analytics.

SWPP Annual Conference

30th March- 1st April 2020, Nashville, USA

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics.

Clarabridge Customer Connections

20th – 22nd April 2020, San Diego, USA

Hear from industry experts, thought leaders, and top practitioners in customer experience (CX) and digital customer service for examples and practices needed to stay ahead of the curve. Click for more information.

Customer Contact East

26th- 29th April 2020, Florida, USA

Customer Contact East is a hub of ideas, inspiration, and industry connections where customer service and customer contact executives share pragmatic real-world experiences, insight, best practices and tools for realizing a customer experience vision.

Contact Center & Customer Services Summit

27th- 28th 2020, London, UK

The Contact Center & Customer Services summit is an opportunity for collaboration between those working in the industry, and those who provide the latest and greatest products and services to contact center and customer service professionals.

ICMI Contact Center Expo

11th – 14th May 2020, Ft. Lauderdale, USA

This conference includes workshops, guided tours, use case presentations, workshops and discussions with industry experts, as well as demonstrations of new technologies from solution providers in the expo hall.

Customer Contact Europe

9th – 11th June 2020, Nashville, USA

This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience

Customer Contact Week Vegas

22nd – 26th June 2020, Las Vegas, USA

Save the date for this exciting conference coming up next June.

2019

Customer Contact Week Nashville

15th – 18th January 2019, Nashville, USA

The world’s largest customer contact event, part conference and part expo, with a full agenda of keynotes from industry leaders, case studies, workshops and discussion groups on all things contact-center related.

CCW2019 Europe

18th – 21st February 2019, Berlin, Germany

Four days of high-level talks on intelligent customer dialogue and 270 international exhibitors at Europe’s largest customer support conference.

MWC Barcelona 2019

25-28 February 2019, Barcelona

While not strictly a call center conference, MWC is one of the largest tech conferences in the world. Learn how to reach your mobile customers with mobile centric technology. Lightico will be there, and hope that we could meet. Send us a message and let us know.

Customer Contact Week Australia

28th February – 1st March 2019, Gold Coast, Australia

As the premier customer service event in Australia and New Zealand, the focus at CCW Australia this year will be on innovation in both people processes and technology.

CCW Europe

12th – 15th March 2019, London, UK

The European flagship of the world’s largest customer contact event series, this peer-led event will focus on how customer service organizations need to restructure operations to cope with the challenges of multichannel, AI and bots.

Customer Contact Week Asia

19th – 20th March 2019, Singapore

Another event from the CCW team, this summit brings together industry leaders to discuss how digitalization, multichannel management, operations, and people processes need to come together in the contact centers of 2019.
Click here to learn more

Call and Contact Center Expo

27th & 28th March 2019, London

The Call & Contact Centre Expo is an informative exhibition and conference that is designed to showcase the latest developments within the customer engagement world. Lightico will be there. Send us a message and we could meet.

Customer Contact East – Frost & Sullivan

7th – 10th April 2019, Marco Island, Florida

Customer Contact East is a hub of ideas, inspiration, and industry connections where customer service and customer contact executives share pragmatic real-world experiences, insight, best practices and tools for realizing a customer experience vision.

Stratégie Clients

9th -11th April 2019, Paris, France

The annual Stratégie Clients event is rapidly becoming a key forum for discussing the disruptive innovations, technologies, and issues that impact the customer service industry.

Interactions 2019 Customer Conference

15th – 17th April 2019, Las Vegas, USA

200 informative breakout sessions. Amazing keynote speakers. 2500 customer support professionals. The Interactions 2019 Customer Conference in Las Vegas promises to be groundbreaking.

Call Centre & Customer Services Summit 2019

29th-30th April 2019, London, UK

This conference is highly focused, bringing together solution providers and customer service professionals for one-to-one business meetings in a relaxed environment.

ICMI Contact Center Expo

13th – 16th May 2019, Ft. Lauderdale, USA

This conference includes workshops, guided tours, use case presentations, workshops and discussions with industry experts, as well as demonstrations of new technologies from solution providers in the expo hall.

2019 NECCF Conference & Expo

11th June 2019, Foxborough, MA, USA

This is the 18th year for the NECCG Conference and expo gathering the largest group of contact center professionals and industry experts in New England.

CX19

10th–13th June 2019, Denver, USA

Customer experience, IT, enterprise architecture – it’s all covered in the workshops, talks, and events at the CX19 conference in Denver, Colorado.

Customer Contact Week Vegas

24th – 29th June 2019, Las Vegas, USA

Save the date for this exciting conference coming up next June. Lightico plans to be there, and hope you can be there too.

Chatbot Summit

25th – 26th June 2019, Tel Aviv, Israel

Chatbot Summit is a leading event connecting professionals who believe natural language, AI, and chatbot technology are the future of digital experiences including in the call and contact center.

 

2018

LISTEN 2018

23rd -25th October 2018, Opal Sands, USA

Organized by CallMiner, the LISTEN conference brings together customer engagement analytics professionals, product experts and industry thought leaders to discuss best practices and discover new ideas.
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Customer Experience World

6th-7th November 2018, Birmingham, UK

CEW 2018 is one of the top global Customer Experience events, drawing together key industry experts and international speakers to discuss the latest in customer success programs.

UK National Contact Center Conference

9 am – 5 pm, 8th November 2018, London, UK

Taking place in the beautiful British Museum, this annual conference brings you no-nonsense, sales-free information on the call center industry, with presentations from industry experts.

ConnectCentral 2018

12th-14th November 2018, San Francisco, USA

Organized by RingCentral, this conference is the best place to get up to speed on cloud communications, with insightful talks, technical workshops, and customized demos.

ICMI Contact Center Demo

12th-14th November 2018, Las Vegas, USA

The ICMI Contact Center Demo Hall allows you to see the latest trends in customer support and technology with your own eyes, learn from and network with respected industry experts, and find out what tools might best suit your call center organization. Lightico plans to be there. Let us know if you’re coming.

eGain DX18

13th November 2018, Chicago, USA

More than 80% of digital experience initiatives fail – so what does it take to succeed? In this free event, you’ll see presentations from leading industry experts from Forrester, Gartner, and British Telecom on designing digital customer experience programs that actually work.

CCA Annual Convention

14th November 2018, Glasgow, UK

The annual CCA convention has been offering up thought leadership and proven strategies for customer support success for more than 25 years.

The Annual Helpline Event

9 am-5 pm, 14th November 2018, London, UK

This annual event brings together helpline professionals and experts to address the challenges, legislative issues, and breakthroughs affecting helplines today. The event also celebrates the successes of the winners of the Helpline Awards 2018.

Call Centre & Customer Services Christmas Party

6 pm – 10 pm, 14th November 2018, London, UK

Don’t miss this festive chance to rub shoulders with leading professionals from the call center industry over cocktails and canapés.
Click here for more information

Interactions Paris 2018

15th November 2018, Paris, France

An action-packed day of talks, workshops and breakout session on customer experience best practice by NICE.

CloudFest London

10 am, 20th November 2018, London, UK

NewVoiceMedia have teamed up with industry thought leader Martin Hill-Wilson to showcase the role of emotion in designing for customer experience.

National Data, Analytics & Insight Conference 2018

20th November 2018, Nottingham, UK

This one-day conference offers opportunities for networking, stimulating presentations, case studies, and workshops, all in the area of data analytics and insight.

National Quality & Customer Experience Conference 2018

20th November 2018, Nottingham, UK

Another one-day conference, this one is a must for all professionals from the field of quality and customer experience. Click here for more information

The National Planning Conference 2018

21st November 2018, Nottingham, UK

If you work in planning, this one’s for you – bringing together industry experts and planning professionals for a full day of workshops, talks and networking.
Click here for more information

Service Excellence & Customer Happiness Week

26th – 28th November 2018, Dubai, UAE

Service professionals working in government departments would benefit from this event, where industry experts and business leaders will come together to reimagine citizen services and government excellence. Click here to find out more
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