- The most common industry in Consumer Experience is financial services: 16.5%.
- Customer Experience C-Suite jobs make up close to 12% of all CX jobs in the U.S.
- 20% of CX professionals who were educated at an Ivy League university work in C-Suite positions.
- Over one third of all CX executives work in either California or Texas.
- The average salary for senior level CX positions is $132,000.
- The gender gap for CX executives is almost nonexistent.
Customer Experience Executive Landscape and Salary Report
The Customer Experience (CX) industry is rapidly changing to keep pace with today’s customers and their expectations. Customer experience is more than customer service interactions and often include C-level execs to guide an organization to CX excellence.
Lightico has conducted a study titled CX EXECUTIVE LANDSCAPE & SALARY REPORT – 2019 EDITION on the role of C-level execs in the CX initiative in companies in the United States. The goal was to learn more about C-level involvement, best practices, salaries and more. We’re sharing some highlights from the report here and the full report is also available for more information.
Key findings at a glance
Some of the most important data gleaned from the report include these quick facts:
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