It's no secret that we live in a digital age. Technology is everywhere and there is an app for almost everything. Many
insurance companies have realized the growing need for digital integration and are now able to streamline their entire insurance process. This allows consumers to manage their policies from anywhere, at any time, without even having to change out of their pajamas!
Below are just a few of the e-form tools available today:
1) E-Signature
The use of electronic signatures has grown exponentially over the last decade. No longer do you have to print, sign, scan, or fax documents. With e-signatures, your signature can be captured digitally and sent directly to the insurer via email. And if you want to take e-signature one step further, check out How eSignatures & Blockchains Can Work Together.
2) Mobile App
Consumers want the option to access their policies on the go; They can't always wait until they get home to check their policy. A mobile app provides instant access to all of their information wherever they may be, leaving paper claim forms in the past!
3) Interactive Voice Response (IVR)
IVRs allow insurers to provide customers with automated service by recording messages and playing them back when called. These recordings can include information about payment options, premium rates, customer service hours, and more.
4) Online Bill Pay
Online bill pay allows consumers to make payments online through a secure connection. Payments can be made either automatically or manually.
5) Email/Text Notifications
Insurance carriers send emails or texts to notify customers of upcoming events such as renewals, claims, rate changes, and other important updates.
6) Social Media Integration
Customers love using social media platforms like Facebook and Twitter to communicate with their carriers. Insurers can easily integrate these channels into their marketing efforts.
7) Digital Insurance Cards
Digital cards are becoming increasingly popular. These cards contain all of the necessary information regarding a consumer’s coverage needs. They also feature a QR code which makes it easy for consumers to share this information with friends and family.
The bottom line is that by offering e-form tools for insurance companies, can not only save time and money by streamlining processes, but they're also able to provide a better customer experience.
