How to Improve FNOL Workflows
There are many different ways to improve the FNOL claim experience, but it all starts with understanding what makes a great customer experience.
A great FNOL claim experience depends on the insurance company and customer being on the same page; when it’s fast and easy for a customer to collect and communicate key information to their insurance company, their information will be more accurate and the insurance company will be able to process their claim more quickly.
Below are 5 steps that every claims process should include in order to improve your FNOL workflow:
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