There are many ways to automate insurance policy sales and claims.
Automation is not just for big corporate companies, but it is also relevant to small businesses as well. Automating insurance sales processes can make inefficiencies a thing of the past and can create huge time savings that add up over time. Some companies have seen as much as a 65% reduction in cost and a 90% reduction in turnaround time when
workflows are added to the process.
Here are 3 ways
workflow automation can transform your insurance sales and claim processes.
Automated Workflows Improve Customer Experience
A
workflow automation platform is built to be a personalized customer
service solution. Automating your workflow means that you no longer need to follow the same routine of handling each claim for every individual client, but instead can craft tailored experiences with pre-defined steps and message content designed by you.
With automation, there’s always a dedicated automated workflow specialist on your team who is trained to provide customized customer care and ensure that every one of your
customers gets the best experience possible.
Workflow automation also cuts the average time required to process a claim in half, while significantly increasing
customer satisfaction and improving the overall customer journey.
Automated Workflows Automatically Capture Data for you
Automated workflow platforms typically include a built-in data capture system. This means that when your customer inputs the required information into the
workflow automation process, all of their answers will be captured automatically in real-time and made available to you instantly. In addition to being able to see this data at any moment without having to contact your customer, Automated
Workflows provides you with a dashboard that gives you the ability to see all of your data at once.
Automated Workflows Automate Processes, Get Results Faster (no more waiting)
The automation system is designed to provide individuals who are not in sales or claim roles with access to pre-built automated
workflows so that they can take part in the automation of your processes. This means you no longer have to wait for an individual who is not a sales or claim representative to complete their tasks before moving on with yours – everything happens simultaneously and automatically.
In conclusion,
workflow automation can be a powerful tool to help manage your insurance business processes. Automated
workflows are designed for small businesses and bigger corporations alike – with solutions that provide you personalized customer
service, data capture capabilities, and the ability to automate tasks with different team members all working simultaneously.
