Updated October 2026
UK banking has a lot on its plate. Consumer Duty has raised the bar for customer outcomes, open banking and AI are reshaping how banks serve customers, and fraud and financial difficulty keep pressure on frontline teams. Some of the most useful conversations about handling all of it still happen face to face, with peers facing the same challenges.
To help you plan the year ahead, we've rounded up the UK banking conferences and events worth your time between now and October 2027. We've also included the leading UK customer experience and contact centre events, where banks' service and collections teams gather.
UK Banking Conferences at a Glance
| Event | Dates | Location | Best for |
|---|---|---|---|
| Northern FinTech Summit | 21–22 Oct 2026 | York | Northern banking and fintech leaders |
| Contact Centre & CX Expo | 18–19 Nov 2026 | London | UK contact centre and CX teams |
| FT Global Banking Summit | 1–3 Dec 2026 | London | Senior banking executives |
| MoneyLIVE Summit | 2–3 Mar 2027 | London | Senior banking and payments leaders |
| Contact Centre & CX Summit UK | 5–6 May 2027 | London (Heathrow) | Senior contact centre and service leaders |
| CCW UK Summit | 10–12 May 2027 | London | Senior CX and contact centre leaders |
| Banking Transformation Summit Europe | 18–19 May 2027 | London | Bank transformation, digital, and CX leaders |
| Customer Experience in Financial Services | 16–17 Jun 2027 | London | CX leaders in banking, insurance, and wealth |
Northern FinTech Summit
Dates: 21–22 October 2026
Location: York Guildhall, York
Organiser: FinTech North
Who should attend: Founders, C-suite leaders, investors, and policymakers across the North of England's banking and fintech community.
Why attend: FinTech North's flagship two-day summit brings the whole Northern ecosystem together, in partnership with Aviva, Barclays Eagle Labs, and CubeMatch. The 2026 agenda includes an FCA keynote and sessions on fraud, AI, financial inclusion, and how money moves.
Event page: Northern FinTech Summit
Contact Centre & CX Expo (formerly Call & Contact Centre Expo)
Dates: 18–19 November 2026
Location: London
Organiser: ROAR B2B
Who should attend: Contact centre, customer service, and CX teams, including those at banks and building societies.
Why attend: This free expo is one of the UK's biggest gatherings for customer contact professionals. It's a practical place to see the latest technology for digital service, AI, and agent support.
Event page: Contact Centre & CX Expo
FT Global Banking Summit
Dates: 1–3 December 2026
Location: London
Organiser: Financial Times Live
Who should attend: Bank CEOs, senior executives, investors, and policymakers.
Why attend: The FT's flagship banking event brings together 1,000+ attendees and 150 speakers to look back on the year and ahead to 2027. This year's theme focuses on competition, volatility, and structural change in banking.
Event page: FT Global Banking Summit
MoneyLIVE Summit
Dates: 2–3 March 2027
Location: Business Design Centre, London
Organiser: MoneyLIVE
Who should attend: Senior leaders from retail banks, payments companies, and fintechs.
Why attend: MoneyLIVE Summit is one of Europe's leading senior banking and payments events. Recent editions have featured leaders from Lloyds Banking Group, NatWest, Metro Bank, and Revolut.
Event page: MoneyLIVE Summit
Contact Centre & CX Summit UK
Dates: 5–6 May 2027
Location: London (Heathrow)
Organiser: Forum Events
Who should attend: Senior contact centre and customer service leaders.
Why attend: This summit uses a hosted-buyer format, so attendees meet suppliers in pre-arranged one-to-one meetings. It's an efficient way for service leaders to compare solutions in a short time.
Event page: Contact Centre & CX Summit UK
CCW UK Summit
Dates: 10–12 May 2027
Location: London
Organiser: IQPC / CCW Europe
Who should attend: Senior UK CX, digital service, and contact centre leaders.
Why attend: The UK edition of Customer Contact Week brings together 350+ senior participants. It focuses on AI, digital service, and improving customer outcomes in the contact centre.
Event page: CCW UK Summit
Banking Transformation Summit Europe
Dates: 18–19 May 2027
Location: London
Organiser: Banking Transformation Summit
Who should attend: Bank leaders responsible for transformation, technology, payments, and customer experience. Attendance is free for qualified banking professionals.
Why attend: With 1,000+ attendees and 170+ banks represented, this is one of Europe's largest bank-focused gatherings. The programme covers AI, regulation, payments, trust, and customer experience.
Event page: Banking Transformation Summit Europe
Customer Experience in Financial Services
Dates: 16–17 June 2027
Location: London
Organiser: Arena International
Who should attend: Senior CX leaders in banking, insurance, and wealth management.
Why attend: This event is built around CX in UK and European financial services, with around 70% of attendees at director level and above. It's a strong fit for teams balancing digital transformation with Consumer Duty expectations.
Event page: Customer Experience in Financial Services
UK Banking Events With 2027 Dates Coming Soon
These events run every year, but their 2027 dates haven't been announced yet. We'll update this page as they're confirmed.
Innovate Finance Global Summit (IFGS)
Expected: Spring 2027, London (dates to be announced)
Organiser: Innovate Finance
Who should attend: Bank executives, fintech founders, investors, regulators, and policymakers.
Why attend: IFGS is the flagship event of UK FinTech Week, drawing 1,500+ attendees from 70+ countries. The 2026 edition was held on 21 April at London's Guildhall.
Event page: Innovate Finance
Financial Services Technology Summit
Expected: Spring 2027, Edinburgh (dates to be announced)
Organiser: DIGIT
Who should attend: Senior leaders in banking and financial services technology, operations, and customer experience.
Why attend: This Edinburgh summit looks at how technology drives practical business improvement and frontline customer impact. The 2026 programme covered AI, cloud, payments, and the regulatory impact of Consumer Duty and DORA. The 2026 edition was held on 30 April at Dynamic Earth.
Event page: DIGIT
UK Finance Digital Innovation Summit
Expected: June 2027, London (dates to be announced)
Organiser: UK Finance
Who should attend: Senior leaders in digital, payments, technology, compliance, and financial crime.
Why attend: UK Finance's flagship innovation event covers AI, digital identity, payments, and digital money, with regulators and policymakers on the agenda. The 2026 edition was held on 25 June.
Event page: UK Finance Events
CSA UK Credit & Collections Conference (UKCCC)
Expected: September 2027 (dates to be announced)
Organiser: Credit Services Association (CSA)
Who should attend: Collections, recoveries, and credit professionals at lenders, banks, and debt purchasers.
Why attend: The UKCCC is the flagship annual event for the UK collections sector. Sessions focus on regulation, compliance, and better outcomes for customers in financial difficulty.
Event page: CSA UKCCC
FinTech Scotland Festival and Fintech Summit
Expected: Autumn 2027, Edinburgh and Glasgow (dates to be announced)
Organiser: FinTech Scotland (Fintech Summit hosted by DIGIT)
Who should attend: Bank, financial services, and fintech professionals across Scotland and the wider UK.
Why attend: The festival is a week of conferences, roundtables, and showcases across Edinburgh and Glasgow, with major banks like Lloyds Banking Group and Barclays involved. Its flagship Fintech Summit draws 500+ leaders and is free for people working in financial services and fintech. The 2026 festival ran 30 September to 7 October.
Event page: FinTech Scotland Festival
Open Banking Expo UK & Europe
Expected: October 2027, London (dates to be announced)
Organiser: Open Banking Expo
Who should attend: Banks, fintechs, regulators, and anyone working on open banking, open finance, and smart data.
Why attend: This event focuses on the practical side of open banking and open finance, with speakers from banks, government, and fintechs. The 2026 edition was held on 13–14 October in London.
Event page: Open Banking Expo
Frequently Asked Questions
What are the biggest banking conferences in the UK?
The FT Global Banking Summit (1–3 December 2026), MoneyLIVE Summit (2–3 March 2027), and Banking Transformation Summit Europe (18–19 May 2027) are among the largest banking events in the UK. All three take place in London.
Are there free banking conferences in the UK?
Yes. Banking Transformation Summit Europe is free for qualified banking professionals, and the Contact Centre & CX Expo in London is free to attend.
Which UK events focus on customer experience in banking?
Customer Experience in Financial Services (16–17 June 2027) focuses specifically on CX in banking, insurance, and wealth. For service and contact centre teams, CCW UK Summit and the Contact Centre & CX Expo are also strong options.
Are there UK conferences for collections and financial difficulty?
The Credit Services Association's UK Credit & Collections Conference is the flagship annual event for the UK collections sector. It's typically held each September.
Is Money20/20 Europe held in the UK?
No. Money20/20 Europe takes place in Amsterdam (8–10 June 2027), but it draws many UK banks and fintechs. In London, MoneyLIVE Summit and the Innovate Finance Global Summit are the closest equivalents.
