There is no one-size-fits-all when it comes to any software, and eSignature solutions are no exception. An SMB with a slower sales cycle doesn’t necessarily need the most agile and advanced solution on the market. Likewise, an enterprise or any company with a large volume of signatures (typically B2C companies) would be best served by a real-time, mobile-optimized eSignature solution to ensure faster turnaround times and efficiency.

What is the best e-signature app?

There are dozens of eSignature apps available, and some are better suited for certain types of businesses and industries than others. Here is a run-down of some of today’s most prominent eSignature solutions, their features, and value proposition.

Vizolution: Remote face-to-face experiences

Vizolution is commonly used among financial services and telco companies and was designed for the enterprise. But it’s not as configurable as many more recent solutions, lacking APIs and not built as a true SaaS company.

Functionality: Display images, exchange documents, collect signatures, video call, cobrowse

Customers: UK and EU banks and insurance companies

Products: vScreen, vDoc, vBrowse, vVid, vChat

Pricing: Minimum commitment of 100 licenses at 50 GBP/month per seat, which translates to 60K GBP/year. License price is fixed and does not decrease with scale; it can increase based on added functionality.

Key strengths: Solid customer base in finserv and telco; strong presence in EMEA

Docusign

Docusign has a strong brand and global presence comes with hundreds of integrations and is widely considered a mature product. But it’s not real-time and therefore less suitable for B2C companies with high volumes of customer signatures. It also doesn’t cover the entire customer journey (e.g., lacks document collection and shared review).

Functionality: Electronic signature, contract lifecycle management (automate agreement workflows and management), document generation and negotiation, agreement analytics)

Key strengths: Mature eSignature product, 300+ integrations, newly added ID&V and payment

Pricing: License-based for SMBs, document-based for mid-market and enterprise customers

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Adobe Sign

Adobe Sign is another mature and well-known eSignature solution, but not intuitive for customers and agents, and not optimized for a mobile experience. Most eSignature apps, including these, are focused on “digitizing PDFs” for businesses.

Functionality: Document cloud

Key strengths: Mature eSign product, integrated with Adobe Suite of products, MS Office, and other apps

Pricing: License-based for SMBs at $30/license; per-license for enterprises as well

Lightico

On the other hand, Lightico’s eSignature product was built to accelerate entire journeys with consumers in a sleek, mobile-friendly way. It drives faster turnaround times and higher completion rates thanks to its intuitive and real-time capabilities. This makes Lightico the ideal eSignature app for B2C companies.

Functionality: eSignature, eForms, eDocuments, remote payments, ID&V

Key strengths: Mobile-optimized, allows real-time signing, agent-guided, covers the entire customer journey

Pricing: Consumption-based

What is the best enterprise digital signature software?

Enterprise companies that primarily serve consumers, especially in high volumes are best off working with a mobile-optimized eSignature solution that is designed for consumers’ busy, on-the-go lifestyle. When turnaround time and agent efficiency is key, this type of solution is the best option. Unlike many traditional eSignature solutions, mobile-friendly, second-generation platforms cater to modern consumers’ natural affinity for getting things done via smartphone. This way, valuable time isn’t wasted on waiting for customers to get in front of a computer, and customer consent is captured when interest is highest.

Of course, pricing is also a significant consideration. While there are different pricing models for eSignatures, it’s important to choose one that offers flexibility to accommodate changing signature volumes over time.

What e-signature app is actually both easy and useful?

Lightico’s eSignature solution is easy to use while allowing companies to complete full customer transactions. All signers need to do is open a text message link that takes them to a mobile environment where they can upload documents, fill out forms, provide an eSignature, and have their identity verified. Meanwhile, they are guided by an agent in real-time via phone conversation, eliminating confusion and enabling the entire process to be completed the first time around.

The bottom line

There are many factors that should go into a company’s decision to select an eSignature solution. Features, scalability, pricing, and ease of implementation and use are all key. By asking the eSignature provider’s product specialists the right questions and conducting research, companies can ensure they make an informed decision about this important piece of software.

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reviews"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.