Real-Time Customer Collaboration


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AGENT CHECKLIST
  • Collect Form & Signature Checkmark
  • Verify ID Checkmark
  • Billing Statement Checkmark
  • Payment Checkmark
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Simplify Form Completion and Signature Collection:

  • Convert clunky paper and pdfs into smart eforms – instantly fillable on a cell phone
  • Smart fields, predictive form filling and easy finger swiping make form completion and signatures foolproof
  • Shorten sales and service cycle times
  • Reduce touchpoints and customer frustration
  • Boost first time completion to 96%
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Instantly Collect Critical Documents and Verify ID in Real-Time:

  • Real time completion of KYC, ID&V, AML, & KBA compliance requirements
  • Collection & verification times cut from days to minutes
  • Reduced fraud
  • Collect complete digital record
  • Easy & intuitive customer experience
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Share Billing Statements, Product Images & Policies in Real Time

  • Fast-tracked sales and facilitation of upsells
  • Simplified troubleshooting of service requests
  • Enhanced customer experience and loyalty
  • Boost First Call Resolution by 25%
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Make Payment Processing Instant, Compliant and Mobile

  • Collect payments quickly and securely from customer cell phones
  • Simplified PCI adherence without clumsy web directs, DTMF and stop/start IVR recordings
  • Boost transaction completion rates by 20%
  • Get real-time ACH and Direct Debit authorization
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Enable Instant Customer Collaboration from Any Touchpoint

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Call Centers

Agents have tools to complete all tasks while on the call

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Websites

Make it easy for customers to serve themselves

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Mobile Applications

Enable customers to complete more form your app

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Retail/POS

Streamline face-to-face interactions with intuitive digital tools

INTEGRATE SEAMLESSLY

Lightico easily connects to your CRM, Agent Toolbars, Self-Service and other Business tools so you can start collaborating seamlessly with your customers right away.

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