Customer Experience Conferences 2020-2021 (Updated)

Update: Due to the coronavirus outbreak, many of the planned customer experience conferences have been postponed or canceled. Be sure to check the organizer's website for the latest updates, as the situation is constantly evolving.  Customer experience conferences are a great place to learn from CX experts and from your peers as well be exposed to the latest technology driving CX change. CX conferences are often times a bit broader than typical call center conferences, which is why we thought it would be a good idea to put together this listing. Look forward to learning the newest industry trends and utilizing tips to create a customer experience that will leave your competition well behind you.

CX North America 2022

When: June 7-9, Nashville What does it entail: Anticipate your customers’ needs while strengthening your brand and growing your business with our help. Whether you are the Global head of CX, the CMO or a top-performing individual contributor, CX North America will boost your knowledge and confidence thus furthering your organization’s intelligent growth goals. Who should attend: Experts, Sponsors, Industry Leaders and Peers.  

ICX Summit - Interactive Customer Experience

When: June 1-3, Columbus, OH What does it entail: Interactive Customer Experience (ICX) Summit gives brands one place at one time where they can discover a full range of technologies and strategies to create engaging and meaningful customer experiences. Who should attend: Retailers, Restaurants, Banks / Credit Unions, Hotels / Resorts, Public Transportation, Hospitals / Healthcare Facilities, Colleges / Universities, Entertainment Venues, and Government Agencies.  

NGCX Boston

When: July 19-20, Boston, MA What does it entail: Customer experience is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (and each other!) to wow customers with delightful experiences at every touchpoint. Who should attend: From retail, finance, healthcare, hospitality and B2B – NGCX is where world class customer experience innovators meet.  

Past Events

Customer Contact Week

August 24-28, 2020 // Las Vegas, NV What it entails: Features include CWWomen Summit, CWW Excellence Awards, Technology & Innovation Focus Day, People & HR Track, Technology Track, CX & Design Track, Contact Center Operations Track, Think Tanks, speakers, and more.

Customer Service and Experience Summit

August 26-27, 2020 // Virtual What it entails: The event is 100% customer based and contains over 8000 attendees and 35 industry leading speakers. It highlights the need to change the way we do business, putting the customer first every time. Learn how to drive customer service to the center of the business and exceed customer expectations.

DX Summit

October 12-14, 2020 // Huntington Beach, CA What does it entail: The conference serves customer experience and digital leaders pursuing the voice of the customer, machine learning and AI, data analytics, optimization, and digital experience challenges. Attendees learn how to navigate these digital experiences to create an easy and enjoyable experience for users.

The Customer-Focused Contact Center Convention

October 15, 2020 // London What does it entail: This one-day, brand-led conference and networking event focuses on how to deliver outstanding customer experiences and journeys through savvy tech implementation while retaining the human touch. It will empower the resilient, engaged agents who represent the customer, add value, and drive continuous improvement in the organization.

Customer Experience Management (CEM) Summit Africa

October 28-29, 2020 // Cape Town, South Africa The CEM Africa Summit hosts a number of business opportunities for customer experience leaders to share ideas.

Customer Engagement Summit

December 7, 2020 // London What it entails: This is the industry’s largest customer engagement event with over 800 attendees and 70 speakers. Learn about the hottest industry trends and how to become more accurate and dependable to provide the service that your customers expect in the digital world of engagement.

CX Marketing Summit

June 18, 2021 // London What it entails: This event focuses on how the marketing function plays a vital role in customer experience. Learn how to combine the efforts of the marketing and customer departments for consistent messaging and further enhanced customer understanding, leading to more loyal customers.

Customer Engagement Transformation

July 2, 2021 // London What it entails: This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across two seminar halls with world-class case studies and networking opportunities with industry experts.

Past Events

 

2020

Customer Experience Strategies Summit

21st-22nd April, 2020 ,Toronto, ON, Canada

A two-day event with a varied group of speakers – gain insights to use to tackle your customer experience. Master digital CX, unleash social media, explore innovative technologies and drive customer loyalty and retention

Modern Business Experience

23rd-26th March, 2020 ,Chicago, IL, USA

At the Modern Business Experience event you can hear analyst perspectives on future customer experience developments, be inspired by the CX experts pushing the limits, connect with peers, spotlight your success and receive tactical tips to refresh your mind and empower your team.

The Customer Service Summit Incite Group

8th-9th June, 2020, San Diego, USA

At the Customer Service Summit 2020, you can get leaders and strategies to drive customer service to the center of the business and exceed customer expectations.

X4 The Experience MGMT Summit

10th-13th March, 2020, Salt Lake City, UT, USA X4 is a conference experience wholly dedicated to helping you and your organization use experience management to achieve breakthroughs.

Shift/CX

25th-26th March, 2020, Frankfurt, Germany The SHIFT/CX is a two day conference and exhibition on rethinking marketing, sales & service activities and operations in a more customer-centric manner for the digital age.

Gartner Customer Experience & Technologies Summit

16th-17th June, 2020, Sydney, Australia At Gartner Customer Experience & Technologies Summit 2020, you will get a full view of the customer experience world: what’s relevant, what’s new and what does the future hold.

2019

X4 Experience Summit

5-8 March 2019, Salt Lake City, USA The X4 Experience Summit Conference focuses on bringing your business to the next level. Through the utilization of top industry leaders and icons, such as appearances from Barack Obama and Oprah Winfrey, learn how to experience your next breakthrough.

Oracle Modern Customer Experience Conference

19-21 March 2019, Las Vegas, USA Through the Oracle Modern Customer Experience Conference, learn new approaches to beat customer expectations.

The Next Generation Customer Experience

25-27 March 2019, Palm Springs, USA Develop a cutting-edge CX strategy or benefit from focused networking through the influence of successful speakers and industry leaders. Be a part of the experience to become the next generation of innovators.

Adobe Summit 2019

26-28 March 2019, Las Vegas, USA This is Adobe's customer experience conference. You can learn about advertising, analytics & data management, content & experience management, and design-led customer experiences among others.

Forrester’s CX Sydney

9 May 2019, Sydney, Australia Join experts as they focus on driving radical CX innovation. According to CX leaders, innovation is going to change the game of customer experiences. Don’t miss the opportunity to listen to top professionals help your company stay current and competitive within the industry.

Gartner Customer Experience & Technologies Summit UK

22- 23 May 2019, London, UK Gain comprehensive coverage of today’s top priorities for CX leaders at Gartner Customer Experience & Technologies Summit 2019, London’s top customer experience event. Develop clear visions, elevate your customer’s journey, and learn tactics to ensure seamless customer experience from experts in the field.

Customer Experience Management

27-28 May 2019, Sydney, Australia This 12th Annual Customer Experience Management event emphasizes the importance of balancing your bottom line and your customers. Discover how to stand out among the competition to create a customer experience they won’t forget.

The Customer Service Summit

3-4 June 2019, San Diego, USA With 250+ Senior Attendees, The Customer Service Summit highlights the need to change the way we do business, putting the customer first each and every time.

CX NYC

11-12 June 2019, New York, USA The time has come for an aggressive push for radical change in CX. Combining both insight and innovation, don’t miss the chance to be part of the revolutionary change of customer experience.

Gartner Customer Experience & Technologies Summit Australia

17-18 2019 June, Sydney, Australia Learn first-hand the steps to build successful consumer experiences from a conference built on forward-thinking CX research. The Gartner Customer Experience & Technologies Summit hosts over 330 attendees to network, share, and explore how to turn the vision of customer experience into a reality.

TechNova Connected Consumer

20 June 2019, London, UK Understand the importance of why organizations must radically redefine themselves to meet ever more demanding consumer expectations. This event highlights three important questions: 1) How will you interact with your customer? 2) How will your customer view you? 3) How will you understand your customer? Through experienced leaders, learn how to effectively answer these questions and fill the gap in the current CX methods that you’ve been missing.

Customer Experience Innovation and Tech Fest

July 2019, Melbourne, Australia Customer Experience has shifted from a marketing tactic to a core strategic business function with technology as the leading factor. The combination of knowledge by leaders in both CX and Tech provides an innovating experience with guaranteed growth for attendees.

CX Exchange Retail

3-4 July 2019, Middlesex, UK Embrace the future of retail through innovative, personalized and connected customer experiences. Take advantage of customer demands and gain competitive advantage with a consumer journey unlike any other. Connect with top brands while attending cutting-edge sessions to learn their insight on how to stay ahead.

CXFS

29-31 July, Boston, USA This event provides the opportunity for America's most innovative financial services CX professionals to meet and learn about the changing customer experience. Understand exactly who your customer is and how to best fit their needs from experts in the industry.

EMACS – The Customer Experience Conference

22-25 October 2019, San Antonio, USA Engage with professionals who specialize in forward-thinking strategies to elevate your company’s current CX process. Hear real-life experiences which will both inspire and assist your journey towards obtaining an experience your customers won’t forget

CMSWire’s DX Summit

4-6 November 2019, Chicago, USA With digital usage rising at an incremental speed, it is vital to master the customer’s experience on this platform. The DX Summit focuses on navigating these experiences to solidify how businesses can best understand and create an enjoyable and stress-free experience for users.

Customer Engagement Summit

11-12 November 2019, London, UK Attend Europe’s largest event dedicated to customer and employee engagement professionals. Gain insights on the hottest industry trends while listening to success stories from over 90+ speakers.