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18 مركز الاتصال الأساسي KPIs
يبدأ قياس نجاح أهداف مركز الاتصال بوضع مؤشرات الأداء الرئيسية (KPIs). يجب أن تكون مؤشرات الأداء الرئيسية لمركز...
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