eSignatures: How Lightico Stacks Up Against Competition

Technology is constantly evolving, opening the door to newer and better experiences. As a result, customer expectations are higher than they used to be. In the past, customers were content with traveling to a physical location to sign papers and get done what needed to get done. But now, the use of eSignatures is becoming a staple. And once people get a small taste of something newer and easier, there is no going back. In this blog, you will learn more about how Lightico's electronic signature solution and its competitors harness eSignatures to improve the customer experience and accelerate business.

The Importance of eSignatures

Understanding the mind of customers may not be as complex as it seems — what they really want is convenience. So all businesses need to do is figure out how to provide convenient solutions. This is where eSignatures come in. Old school wet signatures are no longer doing the trick to keep customers satisfied. Entering a branch or physical location to fill out paperwork is yesterday’s news. eSignatures allow customers to complete such tedious tasks from their mobile devices at any location, thus eliminating the need for printing, emailing, faxing, or in-person visits. It is crucial for businesses to keep up with the rising demand for eSignatures as digital demand continues to skyrocket. In order to survive today, especially during the ongoing pandemic, businesses must continue to provide a convenient digital experience. For many, this means adopting new solutions to create something newer and better.

How Lightico Compares to Competition

Lightico’s eSignature solution has made it possible for numerous industries to provide an easy, efficient solution for customers. In fact, Lightico was awarded an overall 5-star rating as well as the following eSignature ratings from G2:

• 9.8/10 Ease of Use
• 9.9/10 Quality of Support
• 8.3/10 Ease of Setup

Although there are many other competitors in the eSignature market, Lightico is holding its own and continues to successfully aid its customers in their digital transformation process. Here’s how Lightico stacks up against the competition:

Lightico vs DocuSign

When comparing the e-signature solution features of Lightico as an alternative to DocuSign it's easy to understand why this DocuSign competitor is the right choice.

• Lightico is DocuSign on steroids.
• DocuSign focuses on digitizing pdfs for businesses, while Lightico focuses on building to accelerate entire journeys with mobile customers.
• DocuSign’s platform was engineered around the agreement, rather than around real-time customer interaction like Lightico’s. So, they are limited to B2B interactions where real-time is less important than in B2C interactions.
• DocuSign’s recent acquisitions, such as SpringCM for CLM and Seal Software for AI, indicate they are still primarily focused on contract lifecycle management and AI for contacts. This signals they are striving to improve B2B companies, rather than improving capabilities for B2C.
• Lightico has a strong customer-centric service-based approach to guarantee continuous communication and optimization for better results.

Lightico vs HelloSign

• HelloSign’s platform has users submit eForms as file formats like pdf, Microsoft Word, Powerpoint, Excel, using a Dropbox whereas Lightico’s solution eliminates the need for digital pdfs and uses mobile-optimized forms and signatures.
• Lightico agents are readily available to assist users and guide them through the remote signature process in real-time. When HelloSign users contact customer support, they can do so online or via email, but have no estimated timeframe as to when an agent can get back to them for help.
• HelloSign is more practical for SMBs who use basic computer software like GoogleDrive or Dropbox, whereas Lightico is mainly used for mid-large consumer-focused businesses.
• HelloSign requires users to choose from three pricing options ranging from $13/month to $120/month. Lightico makes it more personalized to customers and has custom, volume based pricing.

Lightico vs. OneSpan

• OneSpan’s original focus was on technology to fight fraud, including ID verification and secure account opening.
• Since acquiring eSignLive, OneSpan has also expanded to include eSignature capabilities.
• Like Lightico, OneSpan uses APIs to integrate its eSignature capability into existing business applications.
• Unlike Lightico, OneSpan eSignatures are meant to be used in a mobile app that needs to be downloaded — not the phone’s existing text message interface.
• OneSpan’s eSignature solution starts at $20.00 per user, per month.

The Bottom Line

Customers would rather fill out digital forms from the comfort of their own homes with the use of eSignatures than spend extra time traveling and handling endless physical paperwork. However, not all eSignatures offer the same convenience and mobile-friendly capabilities. This is an area where Lightico shines, as our eSignature platform enables end-customers to instantly provide their signature from their mobile phones, without the need to download an app. Learn more at Lightico.com